Plan, direct, supervise, and evaluates work flow. Coordinate work activities to achieve the volume expected to meet operational requirements. Recognize and recommend operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members per established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor.