Develop, manage and maintain health and fruitful relations with all existing and potential Lab’s partners and stakeholders.
Design Lab’s program(s) and project(s) structure, success criteria, timeline, and milestones.
Recruit Lab mentors, professional coaches, and interns.
Prepare Lab’s proposal for local and international partners.
Conduct Lab’s program(s) and project(s) performance assessment and prepare the reports accordingly.
Serve as a key resource in planning and executing Lab’s events to raise awareness of Smart Lab.
Liaising with the technical and financial team both internal and external on billing collection and service offerings.
Assesses market competition by comparing Lab’s product to competitors' products.
Manage operational requirements by scheduling and assigning Lab team’s tasks and following up on work results.
Have an updated knowledge on competitor initiatives in the similar products area and of best of practice relevant to international benchmarks.
Maintain and improve the quality of the products.
Ascertain growth opportunities of the Lab in general.
Maintain active interaction with the team involved to arrive at the desired business objectives.
Maintains professional and technical knowledge by attending relevant trainings; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Work with other managers to support new business development opportunities.
Develop best practices to achieve department goals.
Ensure that all staffs follow department policies and procedures.
Analyse any department related issues and provide immediate resolutions.
Organise trainings to improve technical skills of department staffs.
Assist in employee recruitment, performance evaluation, promotion, retention and termination activities.
Schedule regular client and department meetings.
Ensure service levels meet or exceed customer expectations.
Address employee grievances and build positive working environment for employees.
Develop department budgets and establish cost-reduction initiatives.
Observing, analyzing, and offering suggestions on current operations.
Ensuring all health and safety, as well as company regulations are followed by your team at all times.
Liaising with staff and organizing teambuilding events that take everyone's needs into account.
Conducting research, writing up reports, and presenting findings to the management and other stakeholders.
Drive new growth opportunities by identifying, prioritizing, developing, and launching new products, services and business models.
Build and grow innovation capabilities by create new organisational capabilities, including technical and people-driven, that ensure a steady stream of innovations.
Championing innovation by evangelise innovation internally and externally to influence the brand in the market and create pull for creative talent.
Ensures the company is successful in taking its innovations to market in a timely and scalable way.
Uses innovation to differentiate the company in the market, provide unique value to customers and help build long-term relationships with customers.
Evangelises innovation so the company is viewed as innovative, visionary and a market leader by customers, industry groups and media.
Develops strategic plan by studying technological and financial opportunities, presenting analysis, and recommending objectives.
Contributes to team effort by accomplishing related results as needed.