Alliance Life Assurance Ltd, established in 2010, is the first privately owned Life Insurance Company in Tanzania. We have expanded our influence to become a leading insurance and financial services provider in the region, offering life insurance solutions to both corporate clients and individuals. We are seeking a skilled and dedicated Life Policy Administrator to join our Operations Department.
The Life Policy Administrator will be responsible for the efficient management of life policy administration and providing crucial support to underwriting activities. This role is vital in ensuring smooth operational workflows, maintaining high levels of customer satisfaction, and contributing to business growth. The administrator will also play a key role in mentoring new interns and recruits, and assisting management with various operational functions. This position is based in Dar es Salaam.
Life Business Underwriting:
Perform underwriting activities within established company parameters.
Conduct risk quotations and determine appropriate policy terms and conditions.
Liaise with intermediaries for business acquisition and policy services.
Ensure all policies comply with company standards and risk guidelines.
Policy Administration:
Handle the preparation of policy documents and the issuance of cover notes.
Follow up on premium payments.
Manage day-to-day client service inquiries, policy changes, and amendments.
Update and maintain policy registers with current information.
Participate in claims management and handling processes.
Data Management:
Maintain and update life policy data with the utmost confidentiality.
Organize and maintain all life business documents in both soft and hard copies.
Continuously update policy information in the system and extract reports as needed.
Medical Process Management:
Maintain a reconciled database of issued medical letters.
Track reports and follow up on the settlement of medical bills.
Communicate underwriting decisions and manage medical-related processes.
Reinsurance and Valuation Support:
Calculate reinsurance premiums within standard timelines.
Prepare and submit valuation data as required.
Commission Administration:
Prepare commission payments for internal and external intermediaries.
Customer Service & Complaints Handling:
Respond promptly to customer complaints and inquiries, ensuring resolution within service standards.
Bachelor's degree in Insurance, Actuarial Sciences, Mathematics, or a related field.
Preferred: Certification in CII (or progress toward certification).
A minimum of 2 years of experience in life insurance policy administration is required.
Familiarity with Insurance principles and practices in Tanzania is required.
Proficiency in computer skills, including MS Suite, is required.
Strong analytical and detailed-oriented aptitude with a high degree of accuracy and attention to detail.
Ability to work independently, prioritize tasks, and meet deadlines.
Excellent communication, report writing, and interpersonal skills.
Strong organizational and time management skills.
High level of integrity, confidentiality, and a strong sense of responsibility.
Customer-oriented mindset with problem-solving skills.
Team player with a positive and confident approach.
Alliance Life Assurance Ltd (ALAL) promotes an inclusive workplace that provides equal opportunities for all employees, including reasonable accommodations for individuals with disabilities. For inquiries regarding physical demands, please contact Human Resources.
If you meet the qualifications and are interested in this position, please submit your resume to hr@alliancelife.co.tz with the Subject – Life Policy Administrator.
Application Deadline: 13th March 2026.