The Role:

Get customer satisfaction by installing, repairing, inspecting, and commissioning service, considering economical and other aspects. Problem-solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Main responsibilities:

Install, repair, inspect and commission products and equipment of a different kind at customer site or own premises.
Report and document results after above actions.
Responsible for plan, conduct and maintain tools and equipment for service work.
Support the customer’s product/equipment/processes by suggesting possible improvements.
Provide technical support to the sales team.
Provide problem-solving to customer.
Ability to produce positive results in sales-client interventions.
Guide colleagues in service methods and tools.
Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

Grade 12 (Matric) or equivalent qualification
Trade Certificate of Competence, if possible, Diesel Mechanic, Auto Electrical, Millwright
Minimum 5 year experience working as Field Service Technician with proven competence as Earthmoving Equipment or Surface boom and rotary drill technician knowledge in the above-mentioned field
The individual has Safety, Communication & supervisory skills.
Proficient in Computer, confident with Microsoft office: Word, Excel, Access, Powerpoint etc.,
Full physical & medical certificate to work in mining environment
At least 5 to 8 years experience in Fault finding / electro-hydraulic / auto electrical/hydraulic / PLC, remote control offerings
Factory knowledge on underground drills and load & haul will be an added advantage