KEY RESPONSIBILITIES: 

1. Providing quality service to Customers (both internal and external) and managing Customer expectations by fully supporting them without boundaries.
2. Strategically drive the remittances business by offering seamless support to all stakeholders.
3. Responsible in ensuring that there are no queues of unprocessed customer requests on digital channels operations.
4. Ensuring that policies, standard operating procedures, and regulations are observed by staff when providing services.
5. Responding to customers on different issues concerning digital channels and ensure timely resolution on behalf of the Bank.
6. Responsible for supervising digital channels settlements between the bank and service providers. 
7. Lead by providing strategic direction to the team towards achieving organization goals. 
8. Maintain a database of all digital channels customers and transactions record where required.
9. Handling of various stakeholders reports and submit them within the set deadline.
10. Any other duties assigned by superior