Manager Merchant HVC & Strategic Accounts

Aggregate function: Commercial

Business Area: Local M-Pesa

Posting Country: Tanzania, United Republic of

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

Role purpose: Responsible for driving M-Pesa merchant payments ecosystem and develop cashless society through Initiatives that will grow and promote merchant payments across the high value and strategic merchants. Create and execute HVC merchant payment strategy & provision of expert knowledge. Interacts with other teams within the function or work area, plans and controls resources required for delivery

Key accountabilities:

• Create and execute HVC & Strategic merchant acquisition strategy (both online merchants and offline)
• Create and execute marketing & promotion strategy to increase customer adoption
• Identify opportunities and develop new products, using data and insight to establish the consumer’s problem or unmet need
• Build a merchant payments ecosystem and VAS services that will attract merchants and drive adoption
• Ensure delivery of all Merchant payment targets mainly active merchants and customers, revenue, value transactions and other payment channels targets

Core competencies, knowledge and experience:

• Project Management – experience with management of project, teams & achieving deadlines
• Commercially astute – solid understanding of market, competitor, & business
• Strategically Oriented – solid understanding of the integrated set of products and services included within the merchant business portfolio;
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Inspirational Leadership – develop and maintain great working environment throughout Merchant section
• Presentation and communication skills – superior, both written and oral. Experience in report writing expert word processor and PowerPoint skills a distinct advantage

Must have technical/professional qualifications:

• 5+ years’ experience industry or functional experience.
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.

Who you are

• Drives and owns overall performance of the segment portfolio, including revenue, market share, margin and NPS;
• Analyses, understands and prepares reports on monthly trends, identifying what’s happened and associated drivers, making recommendations to affect change as appropriate;
• Supports the definition of the proposition and product strategy for the part of the portfolio the role has accountability for;
• Defines the customer insights, target audience and market opportunities, proposition initiatives and customer experience which will differentiate Vodacom from the competition and grow NPS, revenue, Brand consideration and market share;
• Acts as a strong voice to shape the desired customer journeys including a digital first mind-set;
• Is the single, accountable owner for the portfolio area that falls under this accountability demonstrating the leadership behaviours that come with clear ownership;
• Works closely with Brand, Digital and Base Marketing teams to launch offers and propositions with a strong and differentiated Go To Market (GTM) approach;
• Ensures the customer journey processes are simple and clearly defined and adopted by the team and the wider business and drive continuous improvements;