Manager, Merchants and Acquiring Services

Location: Head Office, Dar es Salaam

Direct Reporting: Head Cash Management

Job Purpose

To develop and execute sales pipeline for merchants and acquiring products and services across online and offline channels. To offer direct customer support services to drive volumes and usage of our merchants and acquiring products and services.

Job Context

• Product development & customer support
• Sales and project management
• Digital channels and e-commerce

Key Responsibilities

Responsibility 1: Sales pipeline management

Pursue sales leads including new to bank and cross selling to existing customers by leading marketing activities, identification, sourcing to activation of customers.

Responsibility 2: Manage implementations

Manage stakeholders (internal and external) and related operational/business risks on getting the solution to the customer designated users and kick off usage.

Responsibility 3: Offer customer support services

Resolve ongoing queries. Train, guide and retrain the customers, partners, and colleagues to drive usage and grow volumes on all the merchants and acquiring products & services.

Responsibility 4: Vendor management

Lead procurement of merchants and acquiring products and related services, maintenance, and vendor support to drive fit-for-use offerings to customers.

Additional Responsibilities (Product Development, Planning & Reporting)

• Prepare proposals and business requirements documents to serve potential customers.
• Plan and report regular performances on specific customers, products, and segments for different bank’s stakeholders.

Additional Responsibilities (Drive Costs and Revenue Numbers)

• Prepare cost benefit analysis and product performance reports.
• Take initiatives to reduce costs meanwhile increasing revenue base for TSG.

Experience & Qualifications

• Sales and pipeline management experience (at least 2 years)
• Customer support experience (at least 2 years)
• Merchant and acquiring experience (2 years)
• Business project management experience (1 year)

Skills, Capabilities & Personal Attributes

• Practices diversity and inclusiveness
• Versatile team leader
• Problem solving abilities
• Efficient communication
• Ability to build business relationships

Application Instructions

If you are interested and meet the selection criteria, please submit your curriculum vitae (CV) by email to: etz-recruitment@ecobank.com

Deadline: 17th April 2026, 5:00 pm