Role purpose:

Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily network operations activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operation processes and cost.

Key accountabilities and decision ownership

1.Services Contract Governance:
2.SLA Management: Service Level Agreement management for all major contracts including support and lease agreements.
3.Network Technology Strategy Formulation & Execution
4.OPEX Budget & Execution: Prepare, execute & track the annual network operating budget plans
5.Performance Management & Reporting

Identify, promote, and implement initiatives to improve Network performance.

6.The Spirit of Vodacom

Earn customer loyalty, Create the future, Experiment, learn fast & Get it done together

Must have technical/professional qualifications:

University degree in Telecommunications Engineering
Financial management
3+ years’ experience in Telecommunications Operations management
3+ years’ in operation support, installations and commissioning
Proven experience of working with multiple suppliers/vendors/ partners
Advanced knowledge of mobile telecommunications network architecture/technologies

Core competencies, knowledge and experience

Contract management
Partner Governance
SLA Management
Incident Management
Process Management
Network quality assurance
Risk management

Skills

Network Access Technology
Monitor and Diagnose
Mobile and Network Security
Dev Ops
Cloud
Service and Delivery Management
Automation and Robotics