Manager Value Chain

Reporting Line: Head of Sales and Business Performance

Location: Tanzania Head Office

Department: BUSINESS PERFORMANCE & REVENUE ASSURANCE UNIT

Number of openings: 1

Job Purpose

Drive value chain business with aim to increase business through optimizing gain on existing and non-existing bank Customers and respective supply chain. Optimizing gain from portfolio with concession rates and link business between Corporate and Retail banking.

Principle Responsibilities

1. Value Chain Management

• Track value chain business leads from corporate clients and ensure a 360-degree customer approach is applied by working closely with the Retail team.
• Drive recruitment of MSME customers who are part of the corporate client value chain through the presentation of Banking products and services to targeted customers.
• Managing banking relationships of Value Chain customers and sustaining business relationships to ensure continued business streams.
• Monitor leads and the performance of the Value chain, ensure that the product delivery process is working properly, and advise on areas for improvement.
• Keep detailed records, generate reports, and develop presentations to help management and retail staff understand the value chain perspective.
• Analyse value chain sales and retention processes, identify, and monitor new business opportunities by analyzing MIS, industry, and local knowledge.
• Grow and retain deposits through a value chain strategy that onboards all their second-line beneficiaries, e.g., Suppliers, contractors, employees, logistics, Insurance, and other services.

2. Stakeholder Management

• Work closely with corporate/commercial/consumer bank relationship managers to identify value chain opportunities.
• Support all value chain opportunities with joint visits and drive for execution closure.
• Train and empower staff to develop sustainable client relationships and prospects within the community for increased value chain business.
• Track and monitor the portfolio of customers issued with concession rates to ensure compliance with terms and conditions that aim to give the bank additional business.

3. Customer Service

• Support the resolution process for escalated customer queries/complaints.
• Establish relationships with key value chain clients and business influencers in the country.
• Establish and sustain a customer-centric value chain focused business culture, leveraging people and technology.
• Ensure high customer satisfaction as measured and monitored through Customer Evaluation on Bank Service Survey, Focus Groups and Product Service Performance Information.
• Coordinating sales activities from all business units to ensure the client's onboarding into the bank is smooth and pleasant.

Qualifications Required

• Bachelor's Degree in Business, Accountancy, Economics, Finance or any other related field.
• Ability to keep abreast of industry changes in business and marketing environments.
• Minimum of 5 years of working experience in Relationship Management, particularly within a business unit, with a track record of outstanding performance in driving business growth.
• Experience in structuring and managing financing solutions for value chains or sectors such as agriculture, trade, or manufacturing.
• Solid understanding of credit risk assessment, financial analysis, and value chain business models.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline: 2025-06-08

Employment Terms: PERMANENT