Merchant Development Officer

Reporting to: Merchant Growth & Development Manager or management

Job Description

University Degree in Business Administration, Economics, Marketing, Financial Technology, or a related field. MixxBy yas2-3 years of work experience in CVM, product, sales or marketing related fields within a Fintech environment.

Core Responsibilities

• Support implementation of value propositions for micro, medium, and large merchants to drive adoption and loyalty
• Assist in designing and executing promotional campaigns, including business cases, go-to-market strategies, and performance tracking
• Analyze merchant data to support segmentation, targeting, and growth opportunities
• Gather and document merchant feedback through surveys and engagement sessions, ensuring issues are tracked and addressed
• Review merchant journey across platforms to identify improvements and prepare change requests and business requirement documents
• Coordinate partnership activities with high-value merchants and third parties, including meetings and contract follow-ups
• Support cross-selling and up-selling initiatives by preparing materials for complementary services
• Collaborate with sales, CVM, and acquisition teams to support merchant onboarding and growth plans
• Prepare data-driven business cases with ROI projections for new features and initiatives
• Conduct competitor and market research to provide insights on trends and positioning
• Assist in preparing performance reports with merchant metrics, campaign ROI, and actionable insights
• Carry out other tasks assigned by the Merchant Growth & Development Manager or management

Core Competencies

• Excellent communication and interpersonal skills
• Innovative and sound business mind
• Ability to work under pressure
• Strategic planning abilities
• The ability to analyze data and derive actionable insights
• Problem-solving and customer satisfaction orientation

If this description corresponds to you, grow with us by applying before September 5, 2025