Africa’s Digital Future is an Intelligent One - Join the Team

Liquid Intelligent Technologies, part of Cassava Technologies, is a pan-African technology group dedicated to building the continent's digital future. We empower businesses across Tanzania and beyond through our comprehensive offerings in Connectivity, Cloud, Cybersecurity, Compute & AI, Colocation, and Payments – the Cassava 5 C's and Payments.

We are seeking experienced and driven candidates to join our team for the following critical position:

National Account Manager (3): Regions (Dodoma, Mwanza and Arusha)

Role Purpose:

We are looking for a commercially driven, customer-obsessed National Account Manager to expertly manage a portfolio of regional enterprise accounts from end to end. This is a hybrid role, with 60% of your focus dedicated to revenue growth and account management – hunting and expanding enterprise business across our diverse technology portfolio (Connectivity, Cloud, Cybersecurity, Compute & AI, Colocation, and Payments). The remaining 40% is dedicated to customer experience ownership. In this capacity, you will act as the voice of your customer within Liquid, ensuring their satisfaction, retention, and eliminating voluntary churn across your assigned accounts. You will engage confidently with decision-makers and C-suite executives, architect multi-pillar solutions, and ensure every customer you secure remains with us, grows their business, and becomes an advocate.

Key Responsibilities:

1. Own and grow a portfolio of regional enterprise accounts, driving new logo acquisition and expanding existing customer relationships across the full Cassava technology portfolio.
2. Build and maintain a healthy, accurately staged sales pipeline, aiming for a minimum of 5x monthly target, ensuring daily updates within the CRM.
3. Achieve 100% of monthly, quarterly, and annual revenue targets, with at least 50% growth originating from upsell and cross-sell opportunities.
4. Conduct a minimum of 16 client-facing visits per week, comprising a strategic mix of new business development and relationship-deepening account visits.
5. Develop and execute quarterly strategic account plans and lead Executive Business Reviews with senior client stakeholders.
6. Lead proposal development, bid responses, and commercial negotiations, collaborating effectively with Pre-Sales, Solutions Architecture, and Legal teams as required.
7. Initiate renewal conversations at least 90 days prior to contract expiry and proactively protect against voluntary churn across your portfolio.
8. Own the end-to-end customer experience for your accounts, from onboarding through to ongoing service delivery, ensuring every interaction exemplifies Liquid's standard of excellence.
9. Implement and manage a structured Customer Recovery Program for any at-risk or churning accounts, including proactive outreach, exit interviews, and targeted win-back campaigns.
10. Track and act upon customer satisfaction metrics (NPS/CSAT) for your portfolio, aiming for promoter-level scores and a minimum 80% CSAT.
11. Ensure customer KYC records are consistently complete, current, and verified at all times; no account actions will be taken based on unverified data.
12. Capture customer feedback and insights, feeding them into quarterly commercial planning, product development, and service improvement discussions.
13. Maintain disciplined and accurate daily reporting on pipeline, churn risk, and account health across all commercial systems.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Commerce, IT, Telecommunications, Marketing, or a related field; an MBA or CCXP is advantageous.
• Minimum 5 years of experience in B2B enterprise technology sales and/or customer experience/success, with a verifiable track record of achieving revenue targets and reducing churn.
• Demonstrated experience in managing complex, consultative sales cycles and/or NPS, CSAT, and Voice-of-Customer programs.
• Telecoms/ICT sector experience is strongly preferred.
• Confidence engaging at decision-maker and C-suite levels.
• Fluency in both English and Kiswahili, written and spoken.
• Willingness to travel across various Tanzanian regions as required.

Key Competencies:

• Consultative & Solution Selling: Expert
• C-suite Engagement: Expert
• CRM & Pipeline Discipline: Expert
• Strategic Account Management: Expert
• Customer Experience & Retention Strategy: Advanced
• NPS, CSAT & VOC Programmes: Advanced
• Multi-pillar Technology Knowledge: Advanced
• Commercial Negotiation: Advanced

How to Apply:

Please submit your CV and cover letter to careers@liquidtech.co.tz, highlighting your relevant experience and explaining why you are a suitable candidate for the role. Kindly indicate "NAM – Regions" in the subject line of your email.

The deadline for applications is 28th August 2026. Please note that only shortlisted candidates will be contacted.