The key function of this role is to receive, manage and resolve Customer queries which are already logged with the Support Desk.
Perform monitoring of Customer networks and log necessary faults with 3rd party suppliers.
Network project deployments
Pre-sales and consultancy support for Network solutions
Ability to resolve issues by configuring and troubleshooting network deployments.
This requires the ability to quickly understand our Customers network, do in-depth analysis and ultimately resolve the issue which may require remotely logging on to the Customers device and performing the necessary changes.
Perform monitoring with subsequent escalation to support staff, however we require them to troubleshoot and resolve Customer queries too.