Company: Zanlink
Department: Customer Support / Network Operations Center (NOC)
Zanlink is a leading Internet and digital solutions provider in Zanzibar, delivering reliable connectivity and technology solutions to residential, SME, corporate, hospitality, and government sectors. As part of our continued growth and commitment to developing local talent, we are inviting motivated and passionate young professionals to join our team as NOC Interns.
This internship is designed to provide hands-on technical and customer support experience within a dynamic ISP environment. Successful candidates demonstrating strong performance, discipline, and commitment will be considered for permanent employment opportunities within the company.
Monitor network performance and service availability
Respond to customer technical inquiries and complaints
Escalate technical faults to the relevant engineering teams
Assist in troubleshooting internet connectivity and network-related issues
Log and update trouble tickets accurately within the system
Follow up with clients to ensure timely issue resolution
Support field engineers and internal teams where required
Always maintain professional communication with customers
Participate in shift operations, including weekends and holidays, where necessary
Diploma or Bachelor’s Degree in Information Technology, Computer Science, Telecommunications Engineering, or related fields
Recent graduates are highly encouraged to apply.
Basic understanding of computer networks and internet technologies
Knowledge of routers, Wi-Fi, TCP/IP, and fiber connectivity is an added advantage
Good communication and customer service skills
Strong problem-solving abilities and willingness to learn
Ability to work under pressure and within a team environment
Good computer literacy and reporting skills
High level of discipline, professionalism, and accountability
Practical hands-on experience in a leading ISP environment
Exposure to real-time network operations and customer support systems
Professional mentorship and technical learning opportunities
Opportunity for long-term career growth within the company based on performance
Interested candidates should submit:
Updated CV
Academic certificates/transcripts
Application letter
to: yona.ngeleja@liquidtech.co.tz
Subject Line: Application – NOC Support Intern
Application Deadline: 23rd May 2026
Only shortlisted candidates will be contacted.