Join our team as an Operations Manager to lead and coordinate all operational functions of the business, ensuring strategic execution, process compliance, system utilization, and team performance. The Operations Manager ensures seamless execution across departments while driving cost-efficiency, quality, safety, and stakeholder satisfaction.
Education: Master's in Business Administration (Strategic management, Operations Management, Supply chain management) or Engineering.
Experience: Minimum 10 years' experience in operations within manufacturing or logistics roles.
Leadership: Proven leadership in managing cross-functional teams.
Systems Proficiency: Proficiency in ERP/CRM systems, data analytics, and project management.
Certifications: Six Sigma/Kaizen/DMAIC certified.
Lean Management: (added advantage)
Soft Skills: Strong analytical, communication, and change management skills.
Serve as a strategic advisor to the Managing Director, aligning operational plans with company-wide transformation goals and ensuring frontline management.
Lead the implementation of cross-functional projects under Strategic Execution & Transformation, ensuring milestones, timelines, and deliverables are tracked across all business units.
Establish formal escalation paths for stalled actions and unresolved cross-departmental issues.
Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.
Lead Weekly Operations Review (WOR) HODs meetings and ensure Daily Operations Review (DOR) cascading meetings are conducted with minutes recorded and filed.
Maintain dashboards to track tasks to completion.
Implement a matrix accountability framework across Factory, Depot, Transport, and Commercial teams, with clear KPIs and escalation mechanisms.
Provide leadership in marketing and brand management to successfully execute and manage the marketing budget, maximize ROI of all initiatives, and maintain high budget accountability.
Departmental Team Management: Lead, mentor, and motivate a team of Sales Representatives to achieve individual and collective sales goals. Foster a collaborative and results-driven team environment.
Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.
Ensure 100% adherence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.
Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.
Dispatch, Routing & Delivery: Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.
Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.
Join Our Team! Interested in building your career with Royal Mabati? Explore our current vacancies and apply online through our official careers portal.
Deadline: Tuesday, 07th July, 2026