Operations Manager - Majestic Luxury Suites Ltd. - Zanzibar, Tanzania

Operations Manager

Company: Majestic Luxury Suites Ltd.

Location: Zanzibar, Tanzania

Employment Type: Full-Time

Majestic Luxury Suites Ltd. is seeking a highly organized, proactive, and results-driven Operations Manager to oversee the day-to-day operations of the company. The successful candidate will play a key role in ensuring operational efficiency across departments, improving internal processes, coordinating teams, and supporting the successful delivery of our luxury real estate developments.

This position requires a strategic thinker with strong leadership skills, excellent problem-solving abilities, and a passion for driving operational excellence.

Key Responsibilities:

• Oversee the company's daily operations and ensure all departments operate efficiently.
• Develop, implement, and continuously improve operational policies, systems, and procedures.
• Coordinate activities between Sales, Marketing, Finance, Construction, Customer Service, and Administration.
• Monitor project timelines and ensure operational milestones are achieved.
• Prepare operational reports and present performance updates to senior management.
• Develop and manage operational budgets while monitoring expenses.
• Identify operational risks and implement mitigation strategies.
• Improve workflow efficiency through process optimization and automation where applicable.
• Lead, mentor, and evaluate departmental managers and operational staff.
• Ensure compliance with company policies, legal regulations, and health and safety standards.
• Manage vendor and supplier relationships to ensure quality service delivery.
• Support the implementation of strategic business initiatives and company growth plans.
• Handle operational challenges quickly and effectively while maintaining high service standards.
• Monitor key performance indicators (KPIs) and recommend improvements.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
• A Master's degree is an added advantage.
• Minimum of 5 years of experience in operations management, preferably within real estate, hospitality, construction, or property development.
• Demonstrated leadership and people management experience.
• Strong financial and analytical skills.
• Excellent organizational and project management abilities.
• Strong negotiation and decision-making skills.
• Excellent written and verbal communication skills in English; knowledge of Swahili is an added advantage.
• Proficiency in Microsoft Office Suite and business management software.

Required Competencies:

• Strategic thinking
• Leadership and team management
• Operational planning and execution
• Process improvement
• Budget and resource management
• Problem-solving and critical thinking
• Time management
• Attention to detail
• High level of integrity and accountability
• Adaptability in a fast-paced environment

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to work on one of Zanzibar's most exciting luxury real estate developments.
• Professional growth and career advancement opportunities.
• Collaborative and innovative working environment.
• The opportunity to contribute to projects that shape the future of luxury living in Zanzibar.

How to Apply:

Interested candidates should submit their:

• Updated CV
• Cover Letter
• Copies of relevant academic and professional certificates

Only shortlisted candidates will be contacted.