Job Profile

• Daily release of customer orders and include the management of auto, mass, and manual release orders.
• Daily review of suspended orders.
• Execute the cancellation of orders based on customer requests, superseded items, etc.
• Working with Inventory, Purchasing or Warehouse teams to source items.
• Resolve order issues such as incorrect addresses, shipping instructions, etc.
• Resolve any allocation problems on a daily basis, specifically suspended orders or cycle count problems.
• Daily review and resolution of outstanding orders where source change has to be done, where it is linked to PO or DRP or where an order needs to be placed.
• Weekly review of “Hold till complete” orders, where inventory has become available or where new PO or DRP has to be created.
• Logistics Process and Support (LPS).
• Review and resolve LPS tickets relating to expediting of orders, shipment discrepancy etc. on a daily basis.
• Review Unit Down Orders and expedite accordingly on a daily basis.
• Daily resolution of Sales orders that did not generate a Purchase Orders in System 21.
• Quarterly review and maintenance of Customer. Masters:
• Weekly communication to internal/external customers regarding progress on all open orders.

Your Profile

You will have previous experience in a similar role in Warehousing or Supply Chain management with experience in Infor ERP Systems highly regarded. You are comfortable with data management, provide support for various projects and proposals. You have strong analysis and problem-solving skills, and customer service will be your key focus.

To be successful in this role you will need to be able to build relationships both internally and externally and have excellent communication skills. You are passionate about continuous improvement and excited to support a global organization, with the challenges that are sure to grow your skills and develop your collaboration talents.