Overview

First Class Africa (FCA) is the premier provider of African experience. At First Class Africa, we are a vibrant team who imagine and do things differently. We have re-imagined the African tourism and hospitality delivery model and are now seeking a qualified chauffeur to drive clients around Dar Es Salaam and Arusha. First Class Africa is looking for an energetic, trustworthy, friendly, reliable, passionate, personable, professional, client-centric, highly committed, and experienced local Tanzanian private driver. First Class Africa is headquartered in Dar Es Salaam, Tanzania with a sales team based in the United States of America (USA).

Job Title: Private Driver

Start Date: As soon as possible 

Salary: Very competitive monthly salary plus performance incentives

Location: Dar Es Salaam or Arusha

Duties and Responsibilities:

As a chauffeur, your responsibilities will include but not limited to:

• Professionally and safely drive clients around in a clean well-maintained company provided vehicle in consistency with company policies, practices, and procedures
• Exceed the expectation of discerning international clients itineraries from start to finish
• Greet clients and respond to inquiries in a professional and courteous manner
• Always ensure the safety of clients and offer them the highest level of customer care
• Open to accepting constructive feedback without taking it personally and continuously embrace learning opportunities
• Be extremely punctual by arriving at the client’s location on time
• Comply with traffic laws, placing the client’s safety above all else
• Provide passengers with assistance entering and exiting the vehicle and help them with any luggage
• Carefully lift, load/unload, and carry luggage (up to 25kgs) and other belongings of the passenger(s)
• Regulate vehicles lighting, and ventilating systems for the client’s comfort
• Vacuum and clean interiors and wash and polish exteriors of your assigned vehicle
• Must be able to work a varied schedule, including evenings, weekends, and holiday shifts
• Carry out regular checks on the vehicle before and after each day’s run
• Complete driver’s log, to include name, destination(s), kilometers, and time on daily basis
• Ensure proper maintenance and refuel vehicle as needed
• Help train new drivers
• May be asked to help plan itineraries and accompany client(s) for extended periods of time
• Maintain constant communication with the manager, notifying him/her of your location throughout the day
• Positive and professional attitude, staying nicely groomed, must wear standard uniforms, maintain a clean and polished professional appearance
• Able to make sound and quick decisions
• Actively look for ways to improve customer’s experience
• Perform other tasks as assigned by management

Minimum Requirements

• At least 1-year of professional driving experience with clean driving record
• Track record of being a private driver (preferably in a hospitality setting) while displaying impeccable customer service skills
• A thorough type A personality (detailed, disciplined, rigorous) would be best suited to the job
• Familiarity with electronic devices such as smartphones and tablets
• Consistent punctuality with dependable attendance patterns is a must
• A history of experience within the maintenance and monitoring of vehicles
• Excellent time management skills, strong communication skills and ability to understand and follow verbal and written instructions
• Familiarity with routes and good sense of direction of all key destinations in Dar Es Salaam or Arusha
• Must have a current, relevant grade and valid Tanzania Driver’s License
• Ability to walk and stand intermittently for extended durations during the entire working period. Requires the ability to sit for extended periods of time while operating a motor vehicle
• Be able to handle conversational English
• Proven ability to read and interpret documents such as procedure manuals, work instructions etc.
• Ought to have sound state of mind and calm nature in a fast-paced high-pressured environment
• Able to complete routine reports and correspondence such as trip sheets or inspection forms
• Capable of working effectively, independently while meeting strict deadlines with little supervision/direction
• Team player with very strong work ethics

Education: A college degree or relevant training certificate in hospitality/professional driving will be considered

As this position is key to providing the customer with an excellent service experience, the driver must demonstrate with both verbal and non-verbal actions; a) Friendliness, b) Willingness to service, c) Gratitude for using the FCA’s services for their transportation needs and d) High degree of professionalism. Candidates who have been driving for UBER for at least 1 year will also be considered.

How To Apply

• Please email your CV and cover letter in confidence to info@firstclass-africa.com with subject line: Private Driver. Only shortlisted candidates will be contacted

Job Type: Full-time

Closing date for Applications: 14 December 2020