Product Implementation Analyst

Job Requisition ID: R-15978293

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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

To support the growth of Transactional Services Unit and attain revenue target set for both Cash and Trade.

Job Description

Main accountabilities and approximate time split

Planning and implementation (50%)

• Manages the implementation of Cash and Liquidity deals/products including project definition and planning.
• Responsible for the life of the project from inception through to hand over to business as usual
• Prepare and agree an implementation project plan for each sale handled.
• Co-ordinate resources and manage activity against the agreed plan to ensure a successful conclusion.
• Monitor/review progress against the plan taking corrective action to ensure solutions are quickly formulated, implemented and amended time scales are agreed and recorded with the customer.
• Help review the various implementation processes and develop and communicate best practices. Provide technical assistance during the sales process to ensure that the offering to the customer can be implemented successfully in the customer’s environment and to identify resourcing requirements for the implementation.
• For each sale handled, prepare and agree a detailed implementation project plan with the customer and the Sales/Relationship Manager, defining the project scope, timings for key steps and identifiable milestones.
• Plan and manage work to ensure that the customer’s ‘business as usual’ activities are not disturbed or impacted during the implementation process and assist customers as required in the design of new operating procedures post-implementation.
• Assist the development, agreement and effective adoption of implementation processes for new product developments.
• Help review existing implementation processes; develop and communicate best practices to maximize efficiency.

Communication (30%)

• Own TS Control and governance agenda and requirements, ensuring the business is well controlled with comprehensive process maps which are documented and understood by all TS Sales.
• Accountability for RCSA Testing and Risk Review refreshers. Partner with Regional Control/ Governance teams in performing risk and control reviews and coordinate with Regional product owners e.g. for NPA process etc.
• Ownership of all TS risk and Issue logs and ensure remediation with stakeholders.
• Interpret the bank’s policies and procedures relating to TS, including adherence to product risk assessment and BIA procedures.
• Act as a point of escalation for all audit findings relating to TS and follow up on all audit findings to ensure robust and timely closures.

Risk/Issue Management (20%)

• Identify, analyse and assess any issues and queries arising from the implementation project. This includes identifying potential risks to both the customer and the business and providing/implementing contingency measures.
• Identify and recommend appropriate solutions, often very bespoke, and liaise with Product Management, Business Systems and Technical/Operations Support to agree a resolution satisfactory to the customer and the business.
• Identify wider customer service/relationship issues and resolve them where possible or escalate to the relevant sales/relationship or product/technical areas. For example a failure in the operational processing this may damage future business potential.

Risk and Controls Objectives

• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline

Experience & Qualification

Essential

• Graduate level with a good pass in Mathematics and English at Pre-university.
• At least 2 years’ experience in a bank processing environment

Preferred

The role requires a high level of interpersonal skills demonstrated by good oral and written communication and a team player who is friendly and confident when dealing with customers.

TRAINING REQUIREMENTS SPECIFIC TO THE ROLE

Essential

• Keyboard skills
• Discipline and Grievance
• Performance Development
• Foundation Training in Banking
• KYC and Suspicious Transaction Monitoring
• Business Continuity Management
• Customer Service Revolution
• Fraud Prevention
• Achieving Market Leadership

Absa Values

Our Purpose, Values and Behaviours are fundamental to Absa’s long-term success. They represent the set of standards which govern the actions of all of us who work for the bank and against which the performance of every one of us in Absa will be assessed and rewarded. This means that, in reviewing our performance, we will need to consider how we have demonstrated the Values and Behaviours as well as how we have performed against our other objectives.

• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)