Quality Assurance Specialist

Department: PROJECT MANAGEMENT OFFICE UNIT

Number of openings: 1

Job Purpose

To ensure the effectiveness and consistency of risk and control practices within the department/units by proactively identifying weaknesses, verifying compliance with policies and regulations, and supporting continuous improvement. The function acts as a key enabler of operational resilience by embedding a strong risk culture, monitoring control performance, and helping to prevent regulatory breaches, customer dissatisfaction, and financial loss, ultimately safeguarding the bank’s operations and reputation. On the same note, the reporting function ensures key stakeholders are updated timely with the right and accurate information.

Principle Responsibilities

• Plan and conduct periodic and ad hoc quality assurance reviews, control testing, operational checks, and surprise audits to ensure compliance with organizational standards, policies, procedures, and regulatory requirements.
• Identify, assess, monitor, and escalate operational risks, control gaps, risk events, and emerging issues, ensuring timely resolution, root cause analysis, corrective actions, and continuous improvement.
• Monitor Key Risk Indicators (KRIs), risk trends, schedule performance, and project delivery metrics to support proactive risk mitigation, transparency, and informed decision-making.
• Develop, maintain, and enhance project management methodologies, governance frameworks, templates, tools, process manuals, procedures, and best practices to promote standardization, efficiency, and effective control environments.
• Develop, maintain, and govern integrated project schedules using enterprise scheduling tools, ensuring approved baselines, milestones, dependencies, resource alignment, and adherence to change control processes.
• Monitor and analyze project progress against approved schedules and plans by assessing schedule variances, milestone slippages, critical path impacts, resource constraints, and schedule risks, while providing recovery plans and forward-looking forecasts.
• Support Earned Value Management (EVM) and schedule risk analysis by aligning schedules with cost plans, resource plans, scope, and risk registers to enhance project performance monitoring and reporting.
• Consolidate project and portfolio-level schedules, dashboards, and management reports to provide accurate, timely, and decision-ready insights for stakeholders, governance forums, and senior management.
• Coordinate and facilitate communication between project teams, sponsors, vendors, process owners, governance boards, DLS, DRC, and other stakeholders to support effective oversight, issue resolution, contract compliance, and informed decision-making.
• Maintain and monitor the Contract Obligation Matrix and ensure compliance and performance monitoring for all departmental contracts.
• Conduct training, coaching, and awareness initiatives to strengthen understanding of risk management, controls, project governance, and operational procedures across teams.
• Contribute to Enterprise Risk Management (ERM), RCSA activities, combined assurance plans, lessons learned documentation, and continuous improvement initiatives to enhance project delivery capability and operational effectiveness.

Qualifications Required

• Bachelor’s degree in Information Technology, Computer Science, Commerce, Risk Management, or a related field from a recognized university.
• Minimum of 3 years’ experience in Risk Management, Audit, or Project Management.
• Professional certification in Project Management (e.g., PMP, PRINCE2) or Risk Management will be an added advantage.
• Broad understanding of Compliance, Risk Management, and Governance.
• Strong knowledge of project management principles, planning, scheduling, critical path analysis, and Earned Value Management (EVM).
• Proficiency in advanced scheduling and project management tools, complemented by strong analytical, critical thinking, and performance analysis skills.
• Understanding of project lifecycles, dependencies, and governance frameworks.
• Strong skills in data analysis, data retrieval, reporting, presentation, database administration, and report development.
• Strong stakeholder communication, attention to detail, and accuracy.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Employment Terms: CONTRACT

Contract Duration: 1 YEAR