JOB PURPOSE

The Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring the smooth flow of daily clinic operations. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

PREFERRED EDUCATION

Bachelor's degree in business administration or equivalent; additional education or training in customer service or administration is a plus.

PREFERRED KNOWLEDGE

Proficiency in using office software (e.g., Microsoft Office, scheduling software, electronic health records).
Strong interpersonal skills with the ability to interact professionally with patients and staff.
Strong organizational skills and the ability to handle multiple tasks simultaneously.

RELEVANT EXPERIENCE

At least 3 years experience in a receptionist role, preferably in a healthcare or dental setting.

KEY RESPONSIBILITIES

Greet patients and visitors with a welcoming and professional demeanor. Answer incoming phone calls, addressing patient inquiries, scheduling appointments, and directing calls to the appropriate staff members.
Maintain and update patient records and charts, ensuring accuracy and confidentiality.
Maintain accurate and up-to-date records of appointments, cancellations, and rescheduling.

HOW TO APPLY

Qualified candidates who meet the criteria above are welcome to share their CVs before the deadline of 4" September 2023. Only suitable candidates will be contacted.

jobs@favoritegroup.co.tz