Receptionist - NBC

NBC, the oldest serving bank in Tanzania with over five decades of experience, is seeking a professional and welcoming Receptionist to join our team at the Head Office.

We offer a comprehensive range of retail, business, corporate and investment banking, and wealth management products and services. As a Receptionist, you will be the first point of contact for our valued visitors, clients, staff, and stakeholders. This role is crucial in providing professional front office service, ensuring smooth day-to-day reception operations, handling administrative tasks, and supporting the maintenance of an efficient and welcoming business environment.

Job Summary

The Receptionist plays a vital role in creating a positive first impression for everyone who interacts with NBC. You will manage the front desk, handle inquiries, and provide essential administrative support.

Key Responsibilities:

Front Desk & Customer Service - 30%

• Greet and welcome visitors in a professional and friendly manner.
• Ensure visitor handling procedures are followed, including issuing access badges, visitor registration, and host notification.
• Maintain a clean, organized reception area that reflects the company’s brand and standards.
• Manage incoming calls and inquiries, directing them appropriately.

Administration & Office Support - 20%

• Receive and register all invoices from suppliers and dispatch them to the respective business units for further processing.
• Support with document handling, correspondence, and filing.
• Provide support to various departments with basic administrative tasks involving clients and visitors.

Customer Experience & Brand Representation - 30%

• Uphold a high standard of personal presentation and conduct.
• Act as an ambassador for the company’s values and culture.
• Foster a welcoming and respectful environment for customers, staff, and visitors alike.

Risk, Governance & Control - 20%

• In charge of First Aid at the Reception area and ensure the First Aid Kit is maintained.
• Provide first aid to any injured customers, visitors, or employees at the reception.
• Conduct surveys of your designated area to ensure that any potential issues that could result in injury or incident are quickly identified.
• Ensure front office & back doors and the Turnstile machine are functional and report any malfunction immediately to the Security Manager.
• In charge of the Security guard at the Reception area – Coordinate with the Security Supervisor to resolve security issues at reception.

Job Qualifications & Requirements:

Professional Skills:

• Excellent communication skills (English and Swahili written and spoken).
• Strong customer service orientation.
• Proficiency in computer use (Outlook, Word, Excel, PowerPoint, etc.).
• Competence in Microsoft Office and office management systems.
• Ability to manage multiple tasks and priorities under pressure.
• Strong interpersonal skills.

Behavioral Competencies:

• Professional appearance and demeanor.
• High level of integrity, confidentiality, and discretion.
• Attention to detail and strong organizational skills.
• Adaptability, problem-solving, and proactive thinking.
• Team player with a positive attitude.

Essential Experience & Education:

• At least 2 years of experience working in a Front Office, Customer Service, or Administrative Support role.
• A first degree or Advanced Diploma in any discipline.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Professional appearance and positive attitude.

Qualifications Assessment:

• Abstract Reasoning (Proficient)
• Business Agility (Proficient)
• Customer Excellence - Service Delivery (Meets all of the requirements)
• Digital familiarity (Meets some of the requirements and would need further development)
• Enabling team success (Meets some of the requirements and would need further development)
• Experience in a similar environment
• GET Certificate - Education, Training and Development
• Planning and organising (Meets all of the requirements)

How to Apply:

To apply for this exciting opportunity, please submit your application by June 4, 2026.

Job Requisition ID: R-15985162