Receptionist Job at Venus Premier Hotel

About Venus Premier Hotel

Venus Premier Hotel is a premier hospitality destination located in Arusha, Tanzania, renowned for its comfortable accommodations, warm hospitality, and convenient access for both leisure and business travelers. The hotel is dedicated to delivering exceptional guest experiences from the moment visitors arrive.

Job Summary

Venus Premier Hotel is seeking a welcoming, organized, and customer-oriented Receptionist to serve as the primary point of contact for guests. In this role, you will manage front desk operations, handle guest check-ins and check-outs, address inquiries, and ensure a seamless, professional, and hospitable environment for all visitors.

Key Responsibilities

• Guest Services & Reception: Greet guests warmly, manage front desk check-ins and check-outs, and provide exceptional customer service throughout their stay.
• Inquiry Management: Answer phone calls, respond to emails, and handle guest inquiries regarding room availability, rates, and hotel amenities.
• Reservations & Billing: Process room reservations, handle billing transactions, issue receipts, and manage daily front office accounting records accurately.
• Coordination: Coordinate with housekeeping, maintenance, and management teams to ensure rooms and facilities meet high standards of readiness.
• General Support: Handle guest requests, resolve any issues promptly and professionally, and perform other front-office duties as assigned by management.

Qualifications & Requirements

• Education: Certificate or Diploma in Front Office Operations, Hospitality Management, Customer Service, or a related field.
• Experience: Proven experience working in a hotel reception or customer-facing administrative role is preferred.
• Key Skills & Competencies:
  • Excellent verbal and written communication skills in both Swahili and English.
  • Strong customer service orientation with a pleasant and professional demeanor.
  • Good organizational skills and basic computer literacy for managing reservations and emails.
  • Ability to multitask and remain calm under pressure in a fast-paced hospitality environment.

How to Apply

Interested candidates can apply online or attend the scheduled walk-in interviews:

Walk-In Interviews:

• Dates: 12th to 15th November
• Reporting Time: 9:00 AM to 11:00 AM daily
• Venue: Venus Premier Hotel, Sabena Area, Arusha

Email Application:

Send your updated CV and application letter to: admin@venushotels.co.tz