Relationship Manager
Job Requisition ID: R-15975806
Location: Head Office, NBC, Tanzania
End Date: June 17, 2025
Job Type: Full-Time
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
The primary objective is to maximize sustainable economic Profit derived from a portfolio of Central Government, Local Government and Public Institutions Customers via effective Business Development & Risk Management at an individual and team level.
Job Description
Customer Sales and Service (65%)
- Grow portfolio value in line with agreed targets.
- Generate ongoing referral business from existing customers.
- Identify sales and service opportunities and offer appropriate solutions.
- Determine the most effective products to meet customer needs and sell them reactively and proactively.
- Adopt a commercial approach to cost control and income generation.
- Expand assigned portfolios through product optimization and profitable cross-selling.
- Achieve customer satisfaction targets by improving standards.
- Establish and maintain proactive and regular contact with clients.
- Utilize all customer contact processes to understand customer needs.
- Provide feedback to clients, even if the query or complaint is unresolved.
- Educate customers on new operating models.
- Engage the customer and introduce prepared solutions.
- Understand and apply relevant governance and compliance procedures.
- Maintain customer records and accurate completion of applications and paperwork.
- Work with customer service teams, responding to complex requests and complaints.
- Work proactively with colleagues to support lead generation.
- Promote alternative delivery channels to clients.
- Proactively raise the Bank's profile in the local community.
- Provide financial advice to existing and new customers.
- Maintain Relationship Plans for all customers.
- Conduct annual and interim reviews of customers' borrowing facilities.
- Conduct annual and interim reviews with non-borrowing customers.
- Determine key messages and communication methods.
- Deal with and find solutions to customer complaints.
- Research, create, and follow up on a target list for potential new business.
Business Management (30%)
- Research, create, and follow up on a target list for potential new business.
- Identify priority customers using Customer Relationship Planning templates.
- Gather information to prepare and assess credit applications (collaboration with Business Analysts, CMAs, and Assistant Relationship Manager Public Sector).
- Control and quality of the portfolio, adhering to Risk management guidelines.
People Management (5%)
- Day-to-day coaching and development of Business Analysts and Operational Bankers.
Minimum Qualifications
- Bachelor's Degree in Commerce or Arts (Economics) or equivalent.
- Four years' experience in a customer-facing role.
- Two years' experience in a sales and service environment.
- Two years' experience in developing and maintaining relationships with high-value customers.
- 5+ years of general banking experience.
Preferred Qualifications
- Two years' experience in Corporate or Business Banking
- MBA/Diploma in Banking
- 5 years general banking experience focusing on corporate or business customers
- Knowledge in business risk and opportunities
Technical Skills/Competencies
- Relationship skills
- Credit Risk skills
- General Corporate banking knowledge
- Communications skills
- Deciding and initiating action
- Relating and networking
- Persuading and influencing
- Analysing
- Planning and organising
- Delivering results and meeting customer expectations
- Following instructions and procedures
- Coping with pressure and setbacks
Knowledge, Expertise and Experience
- Meeting customers' needs
- Personal Organisation
- Business awareness
- Adaptability
- Business development
- Decision making
- Managing Relationships
- Team results
- Innovative
- Active listening
- Analysis and judgment