Join Our Mission: Relationship Officer Supervisor

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type: Local - Fixed Term Employee (Fixed Term)

Job Description: Specific Responsibilities

• To supervise and monitor the daily activities of the Relationship Officers.
• Lead and supervise the group lending team in conducting accurate marketing and promotion of VFT products.
• Visit and verify all newly formed groups and clients before approval.
• Monitor field activities by visiting groups and clients.
• Conduct follow-up visits with existing clients according to the monitoring schedule.
• Handle client complaints promptly and ensure timely resolution.
• Drive branch performance through assigned staff to achieve targets for Saving, Insurance, and Loan related activities (disbursement, portfolio growth, portfolio quality, and number of clients).
• Support and oversee loan disbursement to ensure compliance with VFT procedures.
• Hold group lending team meetings to review performance and provide timely coaching.
• Maintain strong portfolio quality through close monitoring and proactive risk management.
• Conduct regular performance evaluations of the Relationship Officers, and recommend any promotion or termination to the Business Center/Branch Manager and/or Regional Manager.
• Ensure 100% on-time collection or enforce “zero tolerance against missed loan payments.”
• Perform other tasks as may be prescribed by the Supervisor or Management.

MAJOR RESPONSIBILITIES

Staff Recruitment and Training (20%)

• Identify staff needs based on business case and market potential.
• Plan & coordinate recruitments in collaboration with BCMs/RMs and P&C where needed.
• Identify training needs for different cadres of Relationship Officers.
• Coach, encourage, and mentor Relationship Officers.
• Plan & coordinate trainings in collaboration with P&C for Relationship Officers.
• Spot emerging talents from the team for higher positions.

Monitoring (40%)

• Monitor Relationship Officers' performance on a daily basis.
• Monitor the performance of Savings, Insurance, and loans offered to clients.
• Take timely corrective measures to address any deviation from the standards of implementation and performance of all loan products and other financial services.
• Validate information received from Relationship Officers regarding default payments, business activity, and other issues concerning the business.

Coordination (20%)

• Work with Business Center Managers/Regional Managers in developing and implementing an expansion and market penetration program, including new products and expansion into new areas, and in identifying new business opportunities.
• Develop a roll-out and/or scaling-up plan which includes location, staffing plan, required budget, and projections.
• Oversee/implement the recruitment/hiring/onboarding of Relationship Officers in collaboration with BCMs and P&C.
• Liaise with IT to set up necessary technology and platforms for loan processing and monitoring.
• Support Relationship Officers in building a pipeline of potential borrowers.
• Support management in putting forward cases for scaling up business and products.
• Ensure all required documents for loans are correct and sent to the Credit Hub for approval.

Reporting (10%)

• Ensure proper reporting of loans in the core banking system.
• Prepare performance reports and analytics on a daily, weekly, and monthly basis and share with stakeholders.
• Take remedial actions based on analytics and share with stakeholders.

Market Surveys and Lessons Learned (10%)

• Coordinate and support impact surveys as needed.
• Collect and share lessons learned with other stakeholders of the bank's business.
• Achieve desired social impact, including the number of children impacted, number of women, and coverage.

KNOWLEDGE, SKILLS, AND ABILITIES

Minimum Education, Training, and Experience Requirements to Qualify for the Position:

List academic, technical skills, or other knowledge required as a minimum qualification for this position.

• University Degree/Diploma in Economics, Rural Development, Agri-Finance, Accounting, Community Development, Finance, or Business Administration.
• Minimum of 2 years’ sales and credit management with at least 1 year of experience in training and coaching teams.
• Extensive expertise in statutory and regulatory frameworks governing banking practices with advanced knowledge of lending practices as well as the design and administration of the bank's products and services.
• Very good communication, people management, and marketing skills.
• Very good analytical skills (including the use of Excel in analyzing data and reporting).

List Additional Work Experience Required as a Minimum Qualification for this Position:

• Proficient in Microsoft Office applications.
• Be a good leader.
• Model and demonstrate effective Christian leadership and be able to lead daily devotions.

CORE CAPABILITIES

Achieving Capabilities:

Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively.

1. Proven ability to prepare and report various deliverables on time.
2. Satisfactory coordination, planning, organizational, monitoring, and communication skills.

Thinking Capabilities:

Thinking clearly, deeply, and broadly. Understanding the Humanitarian Industry. Understanding World Vision’s mission and operations. Practicing innovation and change.

1. Leads and manages financial services and products provision to clients.
2. Proven problem solver who shows both leadership and delegating skills.

Self-Managing Capabilities:

Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.

1. Should demonstrate maturity and provide strong spiritual leadership.
2. Continually improving and developing new skills.
3. Should be a role model for other staff in work/life balance.

Relational Capabilities:

Building collaborative relationships. Practicing gender and cultural diversity. Influencing individuals and groups.

1. Able to develop strong VFT relationships with clients.
2. Able to build a strong Relationship Officer Team.

DISCLAIMER: VisionFund maintains a zero-tolerance policy for violence, abuse, or sexual exploitation against children and vulnerable adults by any staff or affiliates. To ensure client and community protection, we strictly prohibit hiring anyone with an unsuitable background, regardless of whether their role involves direct contact. Every team member must understand these safeguarding priorities and remain open to ongoing training.

Applicant Types Accepted: Local Applicants Only