At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drives us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. We roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Ensure 100% adherence to SOPs, retail playbooks, health and safety standards, and company policies
Conduct regular shop visits, operational audits, and mystery shop evaluations
Ensure timely EOD certification, Cash and stock management, and reconciliation
Address operational gaps and develop corrective and preventive action plans
Drive daily, weekly, and monthly performance of all shops (sales, activations, AM, Devices, HBB, accessories, NPS, footfall, conversion rates and other KPIs)
Monitor targets and performances for Hub Managers, Shop Managers, and frontline teams
Monitor KPIs and implement improvement plans for underperforming shops
Analyze performance trends and provide insights into strategic decision-making
Champion customer-first culture across all shops
Monitor NPS and customer feedback; develop action plans to address service gaps
Ensure all shops follow brand standards, uniform policy, and customer service guidelines
Oversee new shop openings, relocations, refurbishments, and layout changes
Coordinate with supply chain, marketing, branding, and finance for timely execution of retail initiatives
Ensure readiness of shop infrastructure, devices, signage, branding, and systems before go live
Support digital retail initiatives (self-service, E SIM, onboarding, etc.)
Maintain confidentiality and secure handling of retail data
Ensure all shops comply with audit standards, regulatory requirements, and internal controls
Address compliance findings and implement preventive measures
Ensure proper cash handling, asset management, and risk mitigation procedures
Review MIS reports and ensure accuracy of shop-level data submissions
Provide weekly and monthly performance summaries for management
Recommend process improvements, cost optimizations, and technology enhancements
Bachelor’s degree in business administration, Marketing, Retail Management, or related field
A master’s degree is an added advantage
4–7 years of experience in Retail Operations Management
Experience in telecom/FMCG/consumer electronics retail is an added advantage
Strong knowledge of retail KPIs and operations
Strong leadership and people management skills
Ability to work under pressure and manage multiple shops simultaneously
High discipline, integrity, and attention to detail