Follow established guidelines or checklists to answer routine internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. Perform simple background research on customer accounts, prospects, competitors, and industry trends to support the contract or sales team’s activities. Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commissions and expense records; and to generate contract reports and statistics. Make simple calculations to accurately compile and report statistics.