Overview

First Class Africa (FCA) is the premier provider of African experience. At First Class Africa, we are a vibrant team who imagine and do things differently. We have re-imagined the African tourism and hospitality delivery model and are now seeking a highly regarded hands on General Manager to help execute the vision. First Class Africa is looking for an energetic, creative, entrepreneurial, trustworthy, passionate, highly committed, and experienced local Tanzanian General Manager. First Class Africa is headquartered in Dar Es Salaam, Tanzania with a sales team based in the United States of America (USA).

Job Title: Safari – Tour Operator General Manager

Start Date: As soon as possible

Salary: Very competitive monthly salary plus performance incentives

Additional Perks: An opportunity to learn best international business practices, international travels, opportunity for career growth and other fringe benefits over time

Location: Dar Es Salaam or Arusha

Duties and Responsibilities:

• Working closely with company directors, you will be charged with executing company’s vision and overseeing the entire safari operations for the company in Tanzania. You will report directly to the company directors. Your responsibilities will include but not limited to:
  • Hiring, managing, and training office staff, operations staff, tour guides & drivers
  • Developing an executable safari operations plan
  • Creating company’s training manual and standard operating procedures and policies
  • Effectively manage the day to day operations of the company, consistent with company standards while achieving optimal financial results
  • Financial management & budget control
  • Knowledge of rates negotiation with lodges. Building close relationships with lodging owners and other tour vendors to ensure effective business relations
  • Maintain company vehicles and equipment
  • Create & manage detailed safari itineraries for discerning international clients from start to finish
  • Ensuring the safety of clients and offering them unflinchingly exceptional first-class white glove services
  • Advising company directors on process improvements and have an innate passion for learning
  • Making sure the company is always in compliance with all Tanzanian government regulatory requirements
  • Representing the company in domestic/international meetings and community events

Minimum Requirements

• At least 5 years’ experience in a similar role at an elite tour operator
• Passionate and proven track record of running safari company operations
• Proof of relationships with lodging owners, tour vendors and guides across Tanzania
• Demonstrated history of selling mountain hiking, safaris/other wildlife experiences
• A thorough type A personality (detailed, disciplined, exacting) would be best suited to the job
• A history of experience within the implementation, maintenance and monitoring of safari vehicles and other equipment
• Verifiable leadership and management experience
• Exceptional people and project management aptitudes
• Strong communication and presentation skills
• Extensive knowledge of all major tourist destinations across Tanzania
• Valid Tanzanian’s driver’s license
• Excellent written and verbal communication skills in both Swahili and English
• Competency to make critical decisions and work in a fast paced, high pressured environment
• High level of attention to detail and robust analytical and problem-solving skills
• Outstanding inter-personal skills and proof of delivering superb customer care
• Ability to work effectively, independently and adhere to strict deadlines without close supervision/direction
• Working knowledge of computer with particular focus on hospitality systems as well as Microsoft Office Suite
• Formal courses or training in nature/wildlife management/hospitality or similar training highly advantageous

Education:

• A college degree or relevant training certificate in hospitality and tourism is preferred. However, a university degree will be considered for someone who meets the above strict requirements.

How To Apply

• Please email your CV and cover letter in confidence to info@firstclass-africa.com with subject line: Safari – Tour Operator General Manager. Only shortlisted candidates will be contacted

Job Type: Full-time

Closing date for Applications: 18 December 2020