Job Purpose and Key responsibilities
Managing and growing relationships between Britam and its current and future Brokers to ensure sustained support and growth of broking business portfolio.
- Drive the achievement of the broker sales revenue budget
- Grow and defend Britam’s broker market share position
- Direct, guide, manage and offer support to the brokers
- Monitor broker preferences to determine focus of sales efforts
- Manage quality of Brokers business, productivity and overall sales performance
- Formulate and implement strategies that ensure brokers are well versed Britam products
- Participate in formulating and implementing any marketing activities and promotions
- Visit brokers and ensuring their needs are met as well as receiving comments and suggestions on improvement on the products
- Drive the achievement of the annual, quarterly and monthly production budgets and recruitment targets
- Perform any other duties as may be assigned from time to time
- Broking business retention ratio
- New business from brokers
- Success rate in engineering and fire
- Number of brokers with signed incentive schemes
- Revenue from top five brokers
- Recruitment of new productive brokers
Internal Relationships:
- Responsible for staff working in this position
- Required to liaise and work closely with the other departments as may be necessary
External Relationships:
• Britam customers
• Insurance sector players
Knowledge, experience, and qualifications required
1. Bachelor degree (marketing & insurance options preferred)
2. Professional qualification in Insurance (Dip CII or equivalent qualification)
3. 7 years’ experience in sales 3 of which must be in a supervisory level (financial sector preferred)
4. A demonstrated track record in managing relationships with brokers to ensure sustained business support.
1. Deciding and Initiating Action: Ensures, key organisational objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of strategic results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
2. Leading and Supervising: Provides the business with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive organisational climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
3. Relating and Networking: Easily establishes, as well as assists others in building good relationships with customers and staff across all departments, inside and outside of the organisation; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
4. Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation, promote the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation’s impression and brand on others.
5. Formulating Strategies and Concepts: Works strategically to realise organisational goals; sets and develops organisational strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the organisation’s future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.