Senior ICT Officer Job Description and Specifications

Ref. No: HTZ ICT-01/2025 (01) Posts

1. Job Summary – Purpose

The position provides high-quality ICT service and administrative support, including maintenance of the ICT system, general user query support, repairs, and service and maintenance of ICT equipment and accessories for HIHEA TZ.

2. Duties and Responsibilities

R1. General IT Support

Provide end-user support for hardware and software challenges for all staff.
Manage the internal mail system, including troubleshooting and fixing all issues experienced by users.
Participate in carrying out ICT systems analysis and design to suit HIHEA TZ needs.
Assist the Head of ICT in customizing and testing identified needs and user requests in the system.
Develop core new and enhance ICT-related application systems, including android applications.
Participate in training users on ICT applications developed and IT-related issues.
Assist the Head of ICT to evaluate and recommend the suitability of ICT equipment.
Install ICT equipment and peripherals to operate together as a system.
Monitor system performance, networking, storage management, system security, print management, capacity management, and network connectivity.
Maintain an updated inventory list of all technology items, including ICT hardware and software at HIHEA TZ.
Keep abreast of developments, current initiatives, and changes in ICT, research on equipment/devices/tools/systems, appraise the management accordingly, and where necessary make recommendations to management for procurement.
Control and update Hand in Hand Eastern Africa Tanzania websites.

R2. Systems Administration and Maintenance

Serve as the ICT Systems Administrator for HIHEA TZ and manage the daily operations of ICT networks and systems.
Troubleshoot and identify ICT hardware, equipment, systems, and software problems and faults, and organize the fixing/rectification/repairs in a timely manner.
Organize and supervise the installation and configuration of hardware and software as required, including new releases, testing, and training for staff.
Provide maintenance and servicing on all technology assets; desktop and laptop computers, printers, networking, cabling, and accessories, etc.
Support in the creation of approved tools based on user needs in the system, including structured management and administrative tools and reports.
Maintain a log of problems experienced, changes, and their resolutions.
Be the point person for ICT service providers.

Compliance

Support in the development, periodic review, and implementation of ICT and IT policies, systems, and procedures for the organization.
Update existing/create new IT user manuals and training materials for all technology-related activities in the organization.
Monitor the ICT environment to ensure it is kept secure and reliable, there is compliance with data protection regulations, and regular back-ups of data and records are carried out.
Manage and monitor the use of the internet and compliance with established policy and procedures.

R3. Perform any other duties as may be assigned by the Supervisor from time to time.

3: Knowledge, Skills, and Abilities

(The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training)

a. Level of Education/Academic Qualification

Bachelor’s degree in ICT, or Computer Science, or any other equivalent discipline.

Specialized Training/Professional Qualifications

Certification in Implementation of application development environments like PHP, .NET framework, Java; SQL, share point will be an added advantage.
Professional ICT Certification by Microsoft Dynamics NAV, or equivalent.

Competencies/Abilities/Skills Required

Strong computer skills, including knowledge in the management of hardware, software, networks, applications, compliance, etc.
Ability to develop and customize and implement applications on PHP and .NET Framework and Microsoft Dynamics NAV
Knowledge in Microsoft Navision, Office 365, including SharePoint and MS SQL
A detailed understanding of enterprise business processes that support workflow and business intelligence – support to finance, experience in standard or customized financial reports in Navision, understanding the general ledger and the chart of accounts set up as per financial transaction guidelines, human resources (HR) management processes, procurement and inventory management, etc.
Innovative and dedication to details with very strong analytical, troubleshooting, and problem-solving skills.
Strong communication skills, fluent in oral and written English and Kiswahili, with good report writing skills.
Detail-oriented and conscientious with the ability to adhere to established timelines.
Flexible, resilient, and self-controlled and able to multi-task.
Good interpersonal, negotiation, mediation, and networking skills with strong intercultural orientation.
Demonstrates self-drive, a high degree of commitment, enthusiasm, good team skills, and the ability to work with minimal supervision
Good planning and organizational skills and the ability to work under minimal supervision.
Be able to manage firewall and cybersecurity-related tools
Fluent in Swahili and English in order to be able to offer training on staff

Relevant Work Experience

3 years of relevant work experience in a similar position in a busy organization.

Application Process

Qualified and interested candidates should forward a cover letter and CV, citing the Position and Reference Number to careers@handinhandea.or.tz on or before the close of business by 10^th March 2025.

For those that had applied in the previous advert need not apply again, only shortlisted candidates will be contacted.

Website: http://handinhandea.or.tz

PO Box 7152 Arusha. Tel. +255 27 254 7559

Hand in Hand Eastern Africa – Tanzania
Giving Hope, Dignity and Choice

Disclaimer:
Hand in Hand Eastern Africa (TZ) is an equal opportunity employer and does not charge or accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview.