Position Title: Senior Information Technology Officer**

Reports To: Programs Manager

Division : Immigration & Refugee Program+ (IRP+)

Department: Administration

Job Location: Kasulu, Tanzania

Grade Level: 6 (N)

FLSA & Union Status: Non-Exempt**

Introduction:**

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

This position is primarily responsible for taking lead in ensuring the effective, efficient, and secure operation of all computer systems within the RSC Africa Kasulu office by managing all activities related to IT. The position leads IT support in the Kasulu office for programs and administrative staff, coordinates regional circuit rides, provides technical maintenance on software and hardware, and supervises the IT Officer.

Essential Duties:

1. Achieves and maintains thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding database management for the Pre USCIS case file processing.

2. Takes lead in managing the day-to-day running, maintenance, administration, and development of IT facilities in RSC Africa’s Kasulu office.

3. Plans, organizes, controls, and evaluates the operations of information systems and electronic data processing in the satellite office.

4. Maintains the security and the integrity of the server and network infrastructure, which includes communication systems, user endpoints, and the entire information system.

5. Compliance management; enforces the adoption of the NIST 800-53 security framework controls and other legal information systems requirements in Tanzania. This includes recommending, maintaining (documenting), and enforcing written IT policies, standards, and procedures.

6. Supervises the IT Officer; this includes performance reviews, training, mentoring, and monitoring time and attendance.

7. Oversees staff IT support, resolves escalated helpdesk requests, and monitors the helpdesk system in coordination with the Nairobi based IT Support Supervisor.

8. Manages the satellite office IT projects in close coordination with the Nairobi based IT Manager. This includes handling multiple project responsibilities simultaneously, prioritizing work and resolving technical emergencies as they may occur.

9. Manages the maintenance schedule and carries out the repair (where possible) and upgrade of the satellite office’s IT hardware and software.

10. Identifies staff IT training needs, plans, and delivers IT training to information systems users including new hires IT orientation in coordination with the Training Department.

11. Ensures business continuity by providing complete backup of all computer systems and infrastructure in case of system failure or disaster.

12. Works closely with the Admin unit to ensure that they keep an updated IT equipment inventory.

13. Liaises with RPC IT staff in Washington DC on WRAPS/START administration, circuit rides support, security compliance and providing any other remote technical assistance.

14. Liaises with the IT staff at Nairobi (as necessary) on various IT issues including the implementation of modern technologies, coordinating office installations and supporting circuit rides in the field.

15. Performs any other duties that may be assigned to enhance the effectiveness and integrity of RSC Africa satellite office IT systems for the benefit of the refugee processing program.

Qualifications:

Experience:

• 8 years of paid work experience is required.
• 6 years of experience in IT related field is required.
• 3 years’ experience in managing, maintaining and design of computer systems, preferably Windows based, is preferred.
• Experience in managing major IT projects is preferred

Skills:

• Strong knowledge in domain management and Active directory services.
• Strong knowledge in Microsoft 365 administration.
• Strong knowledge and skills in Windows server 2016 setup and administration.
• Strong knowledge and working experience with administration of database systems, especially MS SQL Server.
• Strong knowledge in VMWare – virtualization technology.
• Strong knowledge in data leak, loss, and encryption methods (McAfee or any other)
• Thorough knowledge of Microsoft licensing requirements.
• Strong, up-to-date knowledge in systems security in a large network environment.
• Knowledge in networking (LAN, WLAN and VPN), especially with Cisco managed devices (Firewalls, Routers, and switches)
• Knowledge of TCP/IP Architecture and OSI Model.
• Strong knowledge of using and managing IT Helpdesk systems.
• Good problem-solving skills and willingness to constantly renew required knowledge.
• Knowledge in Intrusion prevention and detection systems (Cisco Firepower or any other)
• Troubleshooting and problems solving skills in a Windows based environment.
• Knowledge in software development languages and software design is a plus.
• Knowledge in Linux Servers administration is a plus.

Abilities:

• Discuss technical information with users of diverse technical levels and discern their needs;
• Communicate technical reports effectively at any level;
• Initiate, facilitate, oversee and negotiate IT projects;
• Strong English communication skills, both written and oral;
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision
• Follow instructions from the supervisor with a positive and receptive attitude;
• Deal effectively and courteously with a large number of associates, outside agencies, applicants and members of the general public;
• Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• Maintain a high performance standard with attention to detail;
• Carry out all of the duties of the position efficiently and effectively with minimal supervision;
• Work independently and contribute to overall operations of RSC Africa
• Take initiative in the development and completion of projects;
• Lead others and address issues as they arise;
• Maintain strict confidentiality with RSC Africa administrative and operational information;
• Manage a large and diverse workload under pressure with competing priorities;
• Analyze and solve complex problems;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• Effectively manage RSC Africa satellite office’s resources;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Education & Certifications:

• Bachelor’s degree in an IT field is required.
• Other advanced IT related professional training is required.

Special Requirements:

• COVID Vaccination is strongly recommended for all successful candidates
• This position is based in (Kasulu, Tanzania)
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
• · Background check which includes references and an educational and criminal check is required before the start of employment.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• · Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.**
• · Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• · Full time: All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.