DCB Commercial Bank PLC is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.
We invite suitably qualified candidates to fill the position of Senior Manager, Retail Product Sales. The successful candidate will be responsible for achieving business targets, expanding market share, and enhancing customer acquisition, engagement, and retention.
Developing and executing a comprehensive retail sales strategy across key retail products, deposits, cards, and digital banking
Identifying new market opportunities, customer segments, and revenue streams
Leading and optimizing sales performance across all bank’s channels including direct sales force, digital channels, branch networks, merchants and strategic partnerships
Developing products by reviewing, revamping or identifying potential products, conducting market research, generate product requirements, pricing, product launching and monitoring uptake
Developing strategies to increase new-to-bank customers, customer retention, cross-selling and upselling, and improve customer experience across all channels
Owning and delivering on sales targets and P&L objectives, monitor sales pipelines and conversion rates and implement initiatives to improve productivity and profitability
Driving a high-performance sales culture through incentive schemes, coaching and training and regular performance reviews
Ensuring all sales activities comply with regulatory and internal policies
Preparing and submitting periodic and ad-hoc reports to management, board, shareholders and the regulator
Bachelor’s degree from a recognised university
10 years in banking or financial services, with at least 3 in a senior sales leadership role managing multi-channel sales environments
Proven track record in retail banking sales and revenue growth
Customer-centric mindset
Data-driven decision-making
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificates, and names of three referees with their contacts, quoting reference number DCB-RB-SM/RPS on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 7 April 2026. Hard copy applications will not be accepted.