Senior Recovery Officer

Job Summary

The Senior Recovery Officer will be responsible for managing defaulted borrowers by devising strategies to ensure maximum recoveries and collections. This role aims to ensure that recovery actions are timely and cost-effective to maximize bank profit. The officer will work closely with business, legal teams, and other stakeholders to improve recovery rates and provide feedback for continuous improvement.

Main Duties and Responsibilities

• Review customers' cases and devise strategies to maximize loan collection.
• Advise supervisor and/or bank management on the best recovery strategies.
• Review and visit collaterals for defaulted customers and strategize recovery actions for each collateral/customer.
• Institute recovery action on all defaulted accounts as and when required.
• Ensure timely and adequate actioning of all accounts in line with the recovery strategy to maximize recoveries and meet agreed targets.
• Develop recovery actions for each account in the portfolio and follow up on implementation to ensure maximum recovery in line with the bank's budget/target.
• Identify accounts with settlement and follow laid procedures to ensure settlement is reached.
• Mentor and supervise junior staff.
• Ensure recovery actions comply with bank policies, procedures, and governing laws.
• Follow up with external collection agents (Auctioneers/Debt Collectors) to ensure fulfillment of assigned duties.
• Provide weekly and monthly reports on recovery progress, projections, and the number of recoveries made within the specified time.
• Ensure compliance with statutory, regulatory, and supervisory requirements to protect the bank's reputation and avoid legal action/sanctions or consequential losses.
• Adhere to Bank policies and procedures.
• Timely refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters, investigation matters, and recommended repossession actions to the supervisor.

Application Instructions

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to TZRecruitment@equitybank.co.tz by Monday, 1st June 2026.

Company Information

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.

By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data strictly for recruitment, selection, and, where applicable, employment purposes. Equity Bank Tanzania Limited will process your personal data in accordance with the Data Protection and Privacy Act, Cap 97, and its Data Privacy Policy. Your personal information will be treated with the highest level of confidentiality and will not be shared with unauthorized third parties, except where disclosure is required by law or regulatory obligation.