Job Summary

To provide level 2 support for Card Systems: ATM / POS switch, HSM, Card Management system, Card Production systems, International Payment Schemes, Integration with Third Party systems, Incident & problems escalations and follow-up resolution of issues with vendors.

Number of Positions: 3

Key responsibilities:

• Administration, configuration and maintenance of ATM /POS switch and card management system.
• Maintain card systems portfolio by monitoring the status and challenges of existing systems, on-going projects and future/prospective projects.
• Monitor / Support interfaces between CRDB Bank’s card systems and third party vendors.
• Provide enhancement and support for card management switch, e-transaction services/applications.
• Support Alternative Banking Channels and E-Fraud on card related transactions.
• Interact professionally with various departments.
• Liaise with Card production vendors for 2nd level support issues.
• Generate periodic E-channel reports.
• Liaise with Alternative Banking Channels unit on new card business requirements.
• Perform integrations with card management systems.
• Leading in implementation, testing and certification of the switch, International Card scheme, device certification i.e. ATM, POS.
• Participating with other duties and projects as assigned and deemed necessary to meet the business need. 

Experience, Knowledge and Skills Requirements

• Bachelor degree in Computer Systems Technology or related academic field with ICT Service Management ITILv3 certifications.
• 3 Years experience in working in a banking IT environment.
• Experience in issue analysis and resolution.
• Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
• Experience in managing Backup / Recovery processes and Systems / Business Continuity.
• Be a team player that motivates and trains other team members.
• Knowledge on Oracle database management.
• Operating System: Working knowledge of MS Windows and UNIX (HP-UX, Linux) Operating Systems.
• Good understanding of network technologies.
• Knowledge of ATMs, POS and card production lifecycle.
• Basic knowledge of Visa, MasterCard and Union Pay International technologies, operation and trends.
• Knowledge of card management systems, switches and HSM.
• Strong interpersonal, written and oral communication skills.
• ICT Service Management skills.
• Troubleshooting and ICT problem solving skills.
• Excellent Interpersonal and relationship skills.

Remuneration:

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear​ subject of the position applied for not later than 30^th​ March 2020. Hard copies will not be accepted. Email: career.career@crdbbank.com

APPLY TO career.career@crdbbank.com