Specialist Digital Channels Systems

Department: Department of ICT

Number of openings: 2

Job Purpose

To effectively be responsible for Self-service / Digital Channels systems support: Responsible for second level support and provide details to 3rd level support day to day for Digital channels systems including Internet Banking, Sim Banking USSD, Sim Banking MobApp, Agent Banking, Smart Pay, Smart Branch, MUSE, SimAccount, Smart Loan, Biometric Engine, School Fees, CSM, and SADAKA.

Principle Responsibilities

• Provide technical support and monitoring of the Digital Channel systems.
• Provide 24 hour on call support and supervise day-to-day support of these systems.
• Document and analyze technical specifications for changes and projects.
• Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
• Execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
• Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
• Configure hardware, Digital Systems, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform backup operations, ensuring all required file systems and data are successfully backed up to the appropriate destination(s).
• Perform regular file archival and purge as necessary.
• Repair and recover from hardware or software failures; coordinate and communicate with impacted users.

Qualifications Required

• Bachelor's degree in Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering or equivalent relevant IT degree from a university.
• At least 3 years of experience in an ICT related role.
• At least 2 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale.
• At least one professional qualification in ITSM related area (i.e. ITIL).
• Technical knowledge of Digital Channels solutions.
• Strong people management and leadership expertise, with demonstrated ability to lead teams, motivate and train members, and effectively manage personnel in a collaborative environment.
• Good knowledge in operating systems such as Windows and Linux.
• Interactions with vendors, contractors, and other stakeholders.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourages applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individuals with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only shortlisted candidates will be contacted.

Application Deadline

2026-06-01

Employment Terms

Permanent