Job Summary

Provide leadership in building and managing relationships with ICT suppliers and internal stakeholders, to ensure the achievement of business objectives and outcomes, performance criteria and targets are achieved and also ensuring that the Bank’s obligations to suppliers are executed with all due diligence and within the agreed SLAs.

Supplier Relationship Management Specialist is also the process owner for ICT financial management practice.

Key responsibilities:

Relationship Management

• Act as a single point of contact (SPOC) and accountability for escalation point for ICT supplier issues, identify the causes and facilitate the amicable resolution of disputes, engaging all subject matter experts such as Legal, Technical, and Finance, Business and Procurement partners as appropriate in the resolution process.
• Develop excellent working relationships with all ICT suppliers.
• Facilitate joint meetings between ICT stakeholders and suppliers.
• Coordinates with senior business leaders who serve as Executive Sponsors for key ICT suppliers to oversee and manage their relationship with the suppliers.
• Negotiate service provision that will deliver greater efficiencies for services delivered to ICT.
• Ensure ethical and professional communication with all ICT suppliers and other stakeholders.
• Define, document and implement an approved annual engagement/Service review plan for ICT suppliers, especially the strategic ones to measure their performance, and establish plans for continuous improvement on a regular basis.

Budgeting & Cost Management

• Prepare and control the annual budget (CAPEX & OPEX) of the section.
• Collate Annual Collate OPEX budget data for the ICT Department and prepare Annual Budget.
• Submit ICT Annual OPEX Budget to ICT Management for review and concurrence.
• Ensure that inputs from all stakeholders are considered in preparing the Annual ICT budget and obtain extra-budgetary approvals where required.
• Maintain a detailed record of all payments made to each supplier to support annual budget forecasting exercises.
• Manage, monitor and control ICT costs in line with the approved budget and produce periodic performance reports.
• Re-negotiate the cost of Service Level Agreements in a timely manner and with cost optimization, cost avoidance, savings or equal contract value in line with the Bank’s cost containment drive.
• Process the payments to ICT suppliers based on their performance reports.
• Prepare monthly progress update reports of the section.
• Setup and implement cost-saving initiatives.
• Develop & update policies, procedures and processes to improve efficiency & productivity of the section.
• Comply with principles and policies in the information security handbook.
• Conduct Risk Control Self-Assessment (RCSA) of the section.

Service Level Management, Monitoring & Enforcement

• Ensure all ICT Services, products and infrastructure are supported by valid Service Level Agreement at all times.
• Establish key metrics for monitoring the performance of each supplier to measure and assure quality of services delivered to the Bank.
• Perform periodic monitoring and management reporting on the performance of ICT suppliers to ensure delivery is in line with their obligations and performance metrics.

• Ensure that all of the terms and conditions of an agreement are thoroughly reviewed, documented, and mitigate risks to the Bank while adhering to internal and external compliance.
• Drive standardization of Service Level Agreement across all ICT suppliers.
• Enforce SLA penalties on ICT Suppliers where service levels are not met.
• Ensure all Service Level Agreements are compliant with the Bank’s internal controls.
• Manages the lifecycle of each SLA such as initiation, variation, renegotiation, renewal and termination.
• Ensure the correct appropriate terms and conditions are applied to each SLA over the lifecycle of the agreement, and track funds expended to ensure compliance.
• Define and document annual deliverables of strategic vendors and monitor delivery through performance management.

Experience, Knowledge and Skills Requirements

• Bachelor degree in Business, ICT or related academic field.
• Minimum of 5 years of managing ICT supplier relationships.
• Experience of successfully conducting a range of negotiations across a variety of ICT categories.
• Background in third party/vendor management and governance, procurement, or regulatory compliance is preferred.
• Experience in effective and successful vendor negotiations to optimize, reduce costs and keep ICT budget on track.
• Strong interpersonal, written and oral communication skills.
• ICT Service Management skills.
• Project Management skills.
• Strong follow-through and initiative to stay with issues until they are resolved, along with discipline and tenacity to meet deadlines.
• Strong dispute resolution and mediation skills to handle issue escalation and to drive win-win outcomes for both parties.
• Microsoft Office, especially Excel, Word, and PowerPoint.
• Strong ability to build relationships across functions.
• Ability to aggressively take the lead on the implementation of savings opportunities that affect numerous lines of business.
• Demonstrated high level organizational and time management skills.
• Strong sense of accountability and business partnership.
• Financial Management skills. 

Remuneration:

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with the demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear​ subject of the position applied for not later than 30^th​ March 2020. Hard copies will not be accepted. Email: career.career@crdbbank.com

APPLY TO career.career@crdbbank.com