Talent & Development Partner

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To support the bank in meeting its Strategic Intent by ensuring employees receive relevant learning interventions to enhance performance in their current role or to build future capabilities that are of strategic importance to the bank and/or to their career growth.

Accountability: Leadership and Talent Management

• Work closely with HR L&D partners and the business leaders to deliver exceptional business performance through the provision of first-class people development initiatives as per the training plan.
• Analyze staff training needs identified through various processes including PD and Talent Management by line management as per business requirements.
• Build and maintain strong relationships with third-party training partners and manage trainers to deliver agreed development interventions to specified quality service and cost standards.
• Build and maintain strong relationships with HRBPs, People Managers, and Departmental Heads to gain an excellent understanding of business strategy and objectives to ensure alignment with learning interventions.
• Compile learning-related reports for various stakeholders, monitoring and tracking progress against learning targets.
• Provide robust reporting on Leadership and Talent Management activities as required.
• Support the Head of Talent to implement the Talent Management Process as per the Talent Framework and Business Strategy.
• Support the Head of Talent to implement Leadership Development Programmes as per the Leadership Framework and Leadership Curriculum.
• Provide reports from e-learning platforms as per ad hoc requests from the business.
• Participation in job fairs and events, maintaining contacts with educational institutions.
• Support Business Units in defining training needs to ensure that the identified training solutions are geared to address employees' competency and/or performance gaps required to facilitate the execution of business strategy or to support employee career growth.
• Compile Annual Training Plan in conjunction with the Head of Talent and Business Units by ensuring that the plan is aligned with business training requirements and is within the approved budget.

Accountability: Design and Develop Training Programmes

• Design and develop or source learning solutions that meet the identified training needs and performance gaps.
• Manage the design of tailored learning and development interventions in collaboration with Business Subject Matter Experts.
• Keep abreast of available trainings that suit the NBC training requirements, e.g., by communicating with training institutions/providers.
• Ensure collaborative relationships with Group LLT and local training providers.
• Develop training materials for in-house training programs, e.g., preparation of Training Manuals, Training Aids, etc.
• Leverage the availability of Learning Programmes at the Group to meet NBC training requirements.

Accountability: Deliver Training and Talent Programs

• Deliver training programs in partnership with the Business Subject Matter Experts, ensuring full attendance and active participation.
• Support the Head of Talent in creating and delivering talent programs to address talent gaps in the organization.
• Coordinate with the Head of Talent and Strategic Sourcing Team on the sourcing of learning solutions from external suppliers.
• Manage and support NBC staff in their learning process through Digital Platforms such as TLS, Group Digital Campus, Group Learning Portal, etc.
• Ensure adherence to policies and standards, governance, and internal controls relating to learning activities.
• Collaborate with the Head of Talent and Business Units to determine and implement evaluation criteria for the successful implementation of learning solutions.
• Monitor and evaluate the impact of training programs to ensure continuous improvement and contribution to business objectives.
• Provide feedback and solutions in terms of problem areas identified.
• Proactive monitoring and evaluation of consistency and harmonization of learning policies, processes, and solutions as appropriate.

Accountability: Administration and Reporting

• Compile all training materials and attendance lists for record keeping and archiving.
• Provide reports for all training activities as per stakeholders' requests and monthly/quarterly report needs.
• Reconcile Training Accounts and proactively manage training budget and spending to ensure a disciplined and cost-effective approach is implemented.
• Compile learning-related reports for various stakeholders, monitoring and tracking progress against learning targets.
• Manage payment applications in relation to training matters from staff & vendors, ensuring they are correctly and timely processed.
• Manage other training activities such as arrangement of venues, invitations, accommodations, photocopying, compiling and binding training materials, etc.
• Liaise with the in-house travel agent to do travel bookings for domestic and international trips and follow the required travel approval process.
• Take charge of general office administration including ordering of stationery and refreshments, restocking printers, etc. Ensure that adequate reserve stock is ordered.
• Assist in all issues pertaining to the digital learning platform.
• Ensure that the LLT unit has the necessary administrative support to perform their roles.
• Ensure vendor documentation is filled and submitted for onboarding is done and completed for payments.

Education and Experience Required

• Bachelor's Degree or its equivalent and/or relevant professional qualification in Banking, Human Resources, Education, or Business Administration.
• 4 years+ of experience in Banking, Training, or HR Environment.

Relevant Competencies

• Effective communication
• Emotional intelligence
• Digital familiarity
• Learning and researching
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Qualifications

• Bachelor's Degrees and Advanced Diplomas - Business, Commerce and Management Studies
• Customer Excellence - Service Delivery (Meets all of the requirements)
• Digital familiarity (Meets some of the requirements and would need further development)
• Effective communication - Basic (Meets all of the requirements)
• Emotional intelligence (Meets all of the requirements)
• Enabling team success (Meets some of the requirements and would need further development)
• Ethics and values (Meets all of the requirements)
• Experience in a similar environment at a junior specialist level
• Learning and Development (Meets all of the requirements)
• Openness to change (Meets some of the requirements and would need further development)