Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
Resolving ECRM/ITSM Card related queries
Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
Daily monitor online transactions and resolve all issues related to 3D authorization.
Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
Oblige to any other job as assigned from time by the line manager