Customer Service Agent
Kiswahili
Viewed Job:

Customer Service Agent

full-time

Customer Service Agent

Fastlink Safari & Tours LTD

Website
Position: Customer Service Agent (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019

Duties and Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by ajira recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Knowledge and Skills:

  • Diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Fluency in English and Swahili.
More Jobs From This Company

Overview

  • Location: Tanzania
  • Job Title: Customer Service Agent
  • Application Deadline: 2019-08-31
Apply Here


Sharing is caring

×

Login

×

Apply Now

Please choose how you are going to apply for this post


×

Apply Now