Customer Service Rep – Shops 4 POSTS
Reports To: Shop Manager/Operations Manager
StarTimes Group was founded in 1988. It is the most influential system integrator, technology provider, network operator, and content provider in China’s television broadcasting industry, and is on its way to become a media group with global influence.
With a global vision, StarTimes began to expand its business to Africa in 2002, and has been working closely with African governments to jointly promote digitalization and informatization. To date, StarTimes has established subsidiaries in more than 30 African countries, including Rwanda, Nigeria, Kenya, Tanzania, Uganda, Mozambique, Guinea, D.R.C., South Africa， etc., and has started operations in some of them. With nearly 12 million DTV subscribers and 14 million OTT subscribers, StarTimes has now become the fastest-growing and the most influential digital TV operator in Africa.
We are hiring a Customer Service Representative to manage customer queries and complaints. The Correspondent will also be asked to process sales, modifications on customers’ accounts, and escalating complaints across a number of communication channels. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Send your CV AND Application Cover letter to firstname.lastname@example.org and CC email@example.com
All applications should be ajira sent before or by 28th September 2020.More Jobs From This Company