Service Desk Intern
Kiswahili
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Service Desk Intern

full-time

Service Desk Intern

Computer Centre Tanzania Ltd

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DESCRIPTION: SERVICE DESK INTERN

PROFILE: The Service Desk (SD) Intern will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilization of information systems by the directorates customers / clients.

The SD Intern will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met whilst maintaining Customer Satisfaction.

SKILLS/QUALIFICATIONS:

  • Bachelor’s Degree or Advanced Diploma in Business Administration, Information Technology or equivalent work experience preferred
  • Experience in operations management/monitoring role.
  • Understanding of service desk and service delivery.
  • Proven interpersonal skills particularly in the area of client management, strong communication and resource planning abilities.
  • Ability to adapt and learn the relevance and potential impact of emerging technology improvements.
  • Strong work plan and self-development skills, Team interactions & Soft Skills
  • Excellent Communications skills written/verbal and excellent Logical & analytical skills
  • Basic understanding of computing systems, networking issues/systems administration.
  • Must have a GPA of 3.5 or above
  • ITIL certification or work experience on any ITIL based service desk tool will be an added advantage.

How to apply:

  • Please send your ajira CV’s to hr.admin@cctz.co.tz
  • Subject: “Application for Servicedesk Internship Position”.
  • Email Content: Brief Cover letter.
  • Deadline: 10th March 2021
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Overview

  • Location: Dar es Salaam, Tanzania
  • Job Title: Service Desk Intern
  • Application Deadline: 2021-03-10
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