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About this job
Information Systems Business Analyst
Department: Information Systems
Location: Dar es Salaam, Kinondoni
Why You’ll Love Working Here
Our pioneering technology fortifies staple grains in African mills, reaching over 60 million people daily. Our solution is more than a product; it’s a mission of saving lives. You will be part of a passionate, mission-driven team committed to transforming health outcomes across Africa. We foster a high-performance work environment where career development is supported, and employee well-being is a priority. Our guarantee is that you will find a culture that makes you want to show up every day!
What is Expected of You
As our IS Business Analyst, you’ll be a versatile contributor at the intersection of IT Operations, Cyber Security, Data Protection and Data Analytics; keeping systems reliable, empowering teams with technology, and turning data into insights that drive our mission. You will be working to deliver both technical support and data-driven solutions across East Africa.
How You’ll Deliver Impact
Monitor and maintain IT systems, networks, and infrastructure, troubleshooting hardware, software, and connectivity issues across East Africa.
Maintain IT asset inventory and enforce cybersecurity policies, SOPs, and data protection standards relevant to our operations.
Produce procedural documentation, user guides, and IT support reports to improve team self-sufficiency and system reliability.
Collect, clean, and validate operational data from multiple sources, ensuring accuracy and consistency for reporting purposes.
Build and maintain dashboards and reports using Power BI and Excel, translating operational data into actionable insights for management and cross-functional teams.
Support data collection processes including the design and maintenance of digital forms and survey tools.
Contribute to SQL-based reporting and data pipeline maintenance.
Monitor operational KPIs and metrics, identify trends, anomalies, and opportunities for improvement across our operational area.
Champion Cybersecurity, Data Protection and a process-driven culture (Kaizen).
What We Are Looking For
5+ years of progressive work experience in an IT support, Cybersecurity and/or data analytics role; experience in a hybrid IT/data capacity is a strong advantage.
Bachelor's Degree in Computer Science, Information Technology, Statistics, or a related field.
Solid working knowledge of MS 365 administration, LAN/WAN, & cybersecurity.
Demonstrated ability to analyze data and build reports or dashboards using Power BI, Excel, or comparable tools.
Working knowledge of SQL for querying databases and supporting reporting workflows.
Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a dynamic, mission-driven environment.
Ability to explain technical concepts to non-technical stakeholders in English and Kiswahili.
Lean thinking mindset – Process Mapping, Waste management, Process improvement.
AI use skills are an added advantage.
Location: Tanzania
Position Type: Fixed Term Contract (1 year) with possibility of extension
Department: Information Systems
Location: Dar es Salaam, Kinondoni
Why You’ll Love Working Here
Our pioneering technology fortifies staple grains in African mills, reaching over 60 million people daily. Our solution is more than a product; it’s a mission of saving lives. You will be part of a passionate, mission-driven team committed to transforming health outcomes across Africa. We foster a high-performance work environment where career development is supported, and employee well-being is a priority. Our guarantee is that you will find a culture that makes you want to show up every day!
What is Expected of You
As our IS Business Analyst, you’ll be a versatile contributor at the intersection of IT Operations, Cyber Security, Data Protection and Data Analytics; keeping systems reliable, empowering teams with technology, and turning data into insights that drive our mission. You will be working to deliver both technical support and data-driven solutions across East Africa.
How You’ll Deliver Impact
Monitor and maintain IT systems, networks, and infrastructure, troubleshooting hardware, software, and connectivity issues across East Africa.
Maintain IT asset inventory and enforce cybersecurity policies, SOPs, and data protection standards relevant to our operations.
Produce procedural documentation, user guides, and IT support reports to improve team self-sufficiency and system reliability.
Collect, clean, and validate operational data from multiple sources, ensuring accuracy and consistency for reporting purposes.
Build and maintain dashboards and reports using Power BI and Excel, translating operational data into actionable insights for management and cross-functional teams.
Support data collection processes including the design and maintenance of digital forms and survey tools.
Contribute to SQL-based reporting and data pipeline maintenance.
Monitor operational KPIs and metrics, identify trends, anomalies, and opportunities for improvement across our operational area.
Champion Cybersecurity, Data Protection and a process-driven culture (Kaizen).
What We Are Looking For
5+ years of progressive work experience in an IT support, Cybersecurity and/or data analytics role; experience in a hybrid IT/data capacity is a strong advantage.
Bachelor's Degree in Computer Science, Information Technology, Statistics, or a related field.
Solid working knowledge of MS 365 administration, LAN/WAN, & cybersecurity.
Demonstrated ability to analyze data and build reports or dashboards using Power BI, Excel, or comparable tools.
Working knowledge of SQL for querying databases and supporting reporting workflows.
Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a dynamic, mission-driven environment.
Ability to explain technical concepts to non-technical stakeholders in English and Kiswahili.
Lean thinking mindset – Process Mapping, Waste management, Process improvement.
AI use skills are an added advantage.
Location: Tanzania
Position Type: Fixed Term Contract (1 year) with possibility of extension