BSO Support Officer

Key Responsibilities

• Ensure timely management of Close of Business processes and Ensure smooth T24 updates and reports for use within the KCB Bank Tanzania
• Work with T24 provider to ensure all Issues that has been escalated are resolved in time.
• Documentation of procedures and manuals use in systems operation activities
• Check system performance and report any discrepancies
• Ensure availability of interfaces to various applications
• Timely facilitation of end – user MIS reports through optimization of generation processes
• Provide mentorship on the Running of the End of the day processes to other IT team members
• Monitoring of the COB Process and inform line manager in case of any misbehavior
• Ensure reports are extracted on time and share to business for business operations.
• Prepare run book that will be used for failing over the T24 operations between Head office and DRS.

Daily Responsibilities

• Optimal management of Close of Business in all T24 environments
• Data extraction for various service delivery channels e.g. ATMs
• MIS reports generation
• Facilitation of user queries
• Attend and coordinate periodic review meetings with the team
• Proactive management of all interfaces to T24 to ensure seamless customer service

Requirements:

• Bachelor’s Degree in Information Technology from any recognized institution
• Professional Qualifications: IT, LINUX, Oracle DB is an added advantage
• Master’s degree in any business related studies is desired
• 6 years’ work experience is required