Call Center Representative

CALL CENTRE REPRESENTATIVE - 190 POST

DUTIES AND RESPONSIBILITIES

i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;

ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM); 

iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns;

v.Answering customers queries and give clear clarification to customers; and

vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. 

QUALIFICATION AND EXPERIENCE

Form IV or VI with Diploma in Marketing or Customer Services from recognized Institution/University; Computer knowledge is compulsory. One year working experience in a related field is added   advantage.

REMUNERATIONAs per TANESCO’s Salary Scale