Chargeback Analyst

Job Summary

To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Tanzania. Please contact Reward for details.

Job Description

To manage the Cards Operation Processes at the back end with the main function being to:

• Performing cards Scheme settlements (VISA, MASTERCARD, AMEX and UPI)
• Responsible for the analysis on scheme Performance & MI
• Supporting and advising business on related charges, interchanges, fees and other income lines
• Participate in all cards related projects and UAT.
• Handling Chargebacks, Re-presentments and other cards related disputes.
• To support other card operations activities
• Responsible for the control and monitoring of cost elements within the unit.   
• Responsible for the integrity of the quality and service in the appropriate unit to ensure no lapses. 
• Establish and maintain effective working relationship with internal and external customers.
• Ensure that service levels are maintained and adhered to.
• To direct and motivate staff.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)