Executive Assistant

Four Seasons Serengeti is looking for an Executive Assistant to provide support and clerical expertise to Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner.  This position is open for Tanzania nationals.

Special Requirements 

• A high degree of confidentiality and personal integrity and immaculate grooming 

• Excellent computer proficiency and use of Word, Powerpoint, Excel as well as basic operations on OPERA PMS software 

• Excellent command of written, spoken and reading skills in English.  

• Must have the ability to compose business correspondence 

Major Responsibilities 

• Perform administrative tasks such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Resort Manager and answer telephones according to Four Seasons standards  

• Set up and maintain an organized work area and file storage system (paper and electronic files, tracing) 

• Prepare written correspondence on behalf of General Manager and Resort Manager 

• Co-ordinate matters related to Home Office (Toronto) and Corporate Office (Singapore) 

• Maintain and optimize the Executive Office appointment schedule. Coordinate and prioritize meetings and updates while giving 'equal time' to all. Prepare daily briefing and general meeting files  

• Handle any guest requests to the Executive Office with urgency and ensure appropriate follow-up is done 
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• Handle travel arrangements and hotel reservations for the Executive Office and VIP guests 

• Maintain an 'warm and welcoming' image of the Executive Office to guests and employees alike. Promote a harmonious and professional work culture among employees and managers 

Specific Responsibilities and Tasks 

• Greet and treat employees & guests in a friendly and courteous manner 

• Answer telephone calls in keeping with Four Seasons Core & Culture Standards 

• Process electronic and paper PSAs and other routine forms, including completing, distributing and filing. Ensure appropriate confidentiality 

• Process guest comment correspondence in a timely manner. Compile and distribute monthly guest comment analysis 

• Trace all due dates for GM and RM and remind of any follow-ups to avoid delays  

• Be fully aware of and follow internal rules of conduct (Handbook, code of conduct, compliance policies etc.) to maintain the integrity of the Executive Office  

• Maintain the cleanliness of the office and order supplies when necessary 

• Keep 'an ear on the ground' and mix appropriately with managers and line employees. Be approachable 

• Respond properly in any hotel emergency or safety situation 

• Perform other tasks or projects as assigned by the Executive Office