Grievances Resolution Specialist – Kabanga Site

Position Summary

Tembo Nickel is seeking to recruit a Grievances Resolution Specialist to join the Tembo Nickel Project Team. Reporting to the Social Performance Manager, the Community and Resettlement Grievance Specialist manages the end-to-end grievance process for all community and resettlement related grievances. The role ensures grievances are recorded, assessed, resolved, and closed in a timely, transparent, and culturally appropriate manner, in line with IFC PS5 and Company Standards.

Duty Station

Kabanga Site (6/3 Roster)

Duties and Responsibilities

1. Grievance Intake and Management

   • Receive, register, and categorize grievances from affected households, community members, and stakeholders.
   • Conduct field verification and investigations to understand grievance context and validity.
   • Coordinate with internal teams to develop resolution options and ensure timely closure.

2. Stakeholder Engagement

   • Engage directly with complainants to explain processes, provide updates, and confirm satisfaction with outcomes.
   • Coordinate meetings between communities and project teams where required.

3. Reporting and Analysis

   • Maintain an up-to-date grievance database with accurate records of actions, decisions, and closure status.
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   • Analyze grievance trends and provide insights to the MEL Manager and Social Performance team.
   • Develop monthly and quarterly grievance reports.

4. Compliance and Continuous Improvement

   • Ensure grievance handling aligns with IFC PS5, Company Standards, and community expectations.
   • Identify systemic issues and recommend improvements to the Grievance Mechanism process and accessibility of the mechanism by stakeholders.

Qualifications and Competencies

• Bachelor’s degree in social sciences, Community Development, Law, or related field.
• Computer literate and fully conversant with basic computer applications.
• Minimum 5 years’ experience in grievance management, community relations, or resettlement programs.
• Experience working in the mining industry is an added advantage.
• Proven ability to work in remote settings with multicultural teams and local workforce.

How to Apply

Applicants are invited to send their resumes indicating the role title in the subject via email to jobs@tembonickel.com.

Application closing date is 25th July, 2026.

Note: We are committed to providing equal employment opportunities based on merits, and we do not charge candidates any fees in the whole recruitment process. Women are strongly encouraged to apply.