Guest Relations Officer

Reporting To: Building Caretaker

JOB PURPOSE

The purpose of the Guest Relation Officer (GRO) is to assist with a variety of clerical and administrative duties. These tasks include receiving & greeting clients, answering phones, taking messages, managing email and mail correspondence, and calendaring. GRO may also assist with invoicing, updating client files, and ordering office supplies.

KEY RESPONSIBILITIES:

• Receive and greet all visitors in a professional and warm manner
• Collect and distribute all incoming mail and courier items 
• Provide excellent customer service to both internal and external clients
• Provide basic and accurate information in-person and via phone/email
• Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office 
• Assisting clients in finding their way around the office, whenever required
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
• Assist in any ad-hoc duties, projects, and activities as and when required.
• Ensure front reception desk is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Executes all administrative tasks to the highest quality standards.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

• Bachelor’s degree in public administration from recognized University.
• Any relevant certification on buildings specialization (Banking or Secretarial Courses) shall be an added advantage
• At least 2 years’ experience in Front Office duties
• Experience in Banking/Financial institutions will be an added advantage. 
• Problem-solving and analytical skills.
• Attention to detail
• Flexibility to get involved in all aspects of information provision.
• Strong communication skills to deal with different customers & colleagues, suppliers and vendors.
• Computer literacy especially MS Office, Excel, Outlook etc.
• High level of integrity
• Focus and Compliance
• Professional attitude and appearance
• Pro activeness and innovative in problem-solving