ICT Officer II (Service & Support)

ICT OFFICER II (SERVICE & SUPPORT) - 2 POST

DUTIES AND RESPONSIBILITIES

i.Research and identify solutions to software and hardware issues;

ii.Diagnose and troubleshoot technical issues, including account setup and network configuration;

iii.Provide technical support for incoming queries related to computer systems;

iv.To provide technical support in application of Information Technology;

v.Participate in the coaching and mentoring TRC staffs on ICT development;

vi.Assist to prepare ICT regulations and guidelines;

vii.Install, modify and repair computer hardware and software;

viii.Install computer peripherals for users;

ix.Follow up with users to ensure issue has been resolved;

x.To perform any relevant duties assigned by supervisors.

QUALIFICATION AND EXPERIENCE

Bachelor’s Degree either in Information Technology, Computer Science, Computer Engineering or equivalent degree from a reputable academic institution. Possession of a relevant recognized ICT professional certification and Practical knowledge and skills relevant to the position will be added advantage. 

REMUNERATIONAccording to TRC's Salary Scale