IT Support Officer

Job Description

Job Vacancy – IT Support Officer

Job Summary / Purpose

The purpose of the role is to provide IT administrative support services.

Key Responsibilities/Duties

• Third party UL account management in respective Service Management Tool.
• Sage Purchase to Pay process administration i.e. raising Purchase Requests through to receipting process.
• Support to Legacy and Heritage application services e.g. Easyway, HMIS, Weighbridge, etc.
• Ground support & safety supervision for Third Party working in the server room and network across the plantation.
• Educating users on the different IT support channels for incident and request.
• Incident management follow up and tracking through dailyyWeekly reports.
• Provide basic IT training on Office 365, One Drive, PowerPoint and advanced Excel, Mobile Apps and useful tips and drive user adoption on office productivity tools.
• Software asset management and remediation removing exposure.
• Mobile device setup – Intune & Unilever Applications.
• Printer stock management and reporting.
• Creation of relevant IT reports to support the functional operations.
• Any other relevant IT administrative task e.g. VIP visit support.

KPIs:

•   Improved adoption for self-service tools and MS Office.
• User logging of incidents for issues encountered with 80% ticket resolution within SLA.
• Service improvements identified and tracked with clear plan to resolve.

Qualifications & Experience Required

1. Minimum education level: Degree in IT related field e.g., Computer Science, Computer Engineering.
2. Desirable experience: ITIL V3 Fou ndation or higher and Networking certification e.g. CCNA, CCNP, server management, other relevant certifications in IT field. Sage X3 ERP knowledge would be an advantage.
3. 2-3 years’ experience working with IT ^sterns – good working knowledge of appropriate IT software programs e.g. MS 0365 Office suite -Excel, Power Bl, Word, PowerPoint, etc.
4. Excellent written communication and interpersonal skills.
5. Demonstrated ability to think and act quickly in emergencies or under pressure.
6. Strong working ethics -integrity.
7. Focused on continuous improvements.
8. Highly motivated and maintains a high working standard.
9. No Criminal Record.

Stakeholders

Engagement with third-party service providers for (e.g. printer, AC, network, and EC teams), business users, estate and factory management.

How to Apply:

Interested candidates who meet the above qualifications should send their application & detailed CV to UTTL.HR@unilever.com

Note:

• Kindly indicate the Payroll number and current unit/department for Internal Candidates
• No Manual Application shall be accepted

Closing date: 13th October 2022

Only shortlisted candidates shall be contacted