Operations Manager

• Maintain absolute customer focus, keeping the customer fully informed on progress and to effectively manage their expectations through accurate tracking reports and constant liaison which is relevant, reliable, reactive and convenient.
• Deal with customer complaints rapidly and professionally.
• Accurate Journey Management financial control and planning ensuring timely cash flow to drivers and all associated service providers.
• Accurate fuel allocation and accounting in accordance with Company Procedures.
• Ensure drivers are correctly briefed, managed and lead throughout the journey and all security and risks are assessed. 
• Ensure clear and concise vehicle fault reporting, ensure immediate and thorough accident/incident investigations are carried out.
• Diligent driver management, ensuring driver KPIs are accurately assessed and recorded while ensuring all areas for improvement are fully investigated and rectified in accordance with company procedures.
• Trip monitoring and vehicle tracking is to be carried out diligently and consistently, ensuring there are no avoidable delays and drivers are well informed on their progress and adherence to the journey management plan.
• SAP and TMS online management systems are to be correctly completed, accurately updated and timely
• Ensure all trips are legally compliant, all documentation requirements are met and documentation required for invoicing are processed correctly. 

Academic qualifications and Work experience

Essential

• Bachelor's Degree in any relevant discipline 
• 5 + years of experience in Transport and Logistics service support
• Experience in Sales, working within logistics, transportation, and fleet management.

Skills

• Strong Project management skills
• Leadership and Problem-solving skills
• Excellent, interpersonal, communicative and negotiation skills
• Proficient in Microsoft Office software including Excel, Word, and PowerPoint
• Proficient at equipment distribution and warranty
• Exceptional team development and organizational skills
• Health and Safety accreditations 

How to Apply